IT Support Engineer

Switchgear and Control Technics Private Limited(SCTPL); Anekal; On-site; INR 300,000 - 480,000; Full time

Job summary

Switchgear and Control Technics Private Limited(SCTPL) is seeking an IT Support Engineer to ensure smooth IT operations across a manufacturing plant and office. You will handle hardware, software, network and ERP/MIS support for production and office staff.

The role focuses on Windows OS, MS Office, network troubleshooting, asset management and user support, with a hands-on approach in a dynamic manufacturing setting.

Qualifications

• Bachelor’s degree or equivalent in CS/IT or related field.
• Willing to work in manufacturing environments.
• Hands-on experience with Windows OS and MS Office applications.

Responsibilities

• Provide IT hardware desktop support across offices and plant.
• Offer first- and second-level support for desktops, laptops, printers, scanners, and peripherals.
• Install, configure and troubleshoot Windows OS and business applications.

Skills

Windows OS

MS Office & Outlook

Networking basics (LAN/TCP/IP/Wi‑Fi)

Troubleshooting

Hardware & peripherals

IT security & backups

Communication & user support

Education

B.E./B.Tech/BCA/MCA/B.Sc. – Computer Science / IT or equivalent

Job description

Job Description

We are looking for an IT Support Engineer to provide technical support for hardware, software, network, systems and IT infrastructure across the manufacturing plant and office. The candidate will be responsible for ensuring smooth and uninterrupted IT operations for employees and production-related systems.

Key Responsibilities

• IT Hardware Desktop Support
• Provide first-level and second-level support for desktops, laptops, printers, scanners and other IT peripherals.
• Install, configure and troubleshoot Windows operating systems and business applications.
• Handle hardware breakdowns, replacement and preventive maintenance.
• Support users with system, software and application-related issues.
• Maintain proper records of IT assets and equipment.
• Network Connectivity
• Troubleshoot LAN, Wi-Fi, switches, routers and internet connectivity issues.
• Monitor network connectivity across office and manufacturing areas.
• Support network cabling, patching and basic network configuration.
• Coordinate with internet/network service providers for connectivity-related issues.
• User Application Support
• Create and manage user accounts, access rights and permissions as authorized.
• Provide support for MS Office, Outlook/email, Teams and other business applications.
• Support ERP/MIS and other internal applications used by departments.
• Troubleshoot login, access and application issues.
• Manufacturing IT Support
• Provide IT support to Production, Engineering, Quality, SCM, Stores, HR and other departments.
• Ensure availability of IT systems required for production and shop-floor operations.
• Support computers, barcode/label printers, network devices and other IT equipment used in manufacturing areas.
• Coordinate with Engineering/Production teams for IT-related issues affecting operations.
• IT Security Data Protection
• Ensure antivirus, system updates and basic endpoint security are maintained.
• Follow company policies related to data security, password management and access control.
• Support backup activities and ensure important data is properly protected.Escalate suspected security incidents to the concerned IT authority.
• IT Asset Documentation
• Maintain updated records of IT assets, hardware, software licenses and user allocation.
• Track IT complaints and ensure timely closure of support tickets.
• Maintain documentation of IT infrastructure, network devices and software.
• Coordinate with external vendors for AMC, repairs and technical support.

Qualifications

B.E./B.Tech/BCA/MCA/B.Sc. – Computer Science / IT or equivalent

Additional Information

• Good knowledge of Windows OS, MS Office, Outlook and Microsoft Teams.
• Basic knowledge of LAN, TCP/IP, Wi-Fi, routers and switches.
• Good troubleshooting skills for hardware and software issues.
• Knowledge of computer hardware, printers and peripherals.
• Basic understanding of IT security, antivirus and backup procedures.
• Good communication and user-support skills.
• Ability to work independently and respond quickly to critical IT issues.

Preferred Experience

Experience in a manufacturing / engineering / electrical control panel manufacturing company will be preferred.