It Resource Manager

GTPL Hathway; Rajkot; On-site; INR 300,000 - 420,000; Full time

Job summary

GTPL Hathway is seeking an IT helpdesk professional to provide end-user support, troubleshoot Windows OS, Office 365, and security tools, and deliver remote and onsite assistance.

The role covers hardware basics, network troubleshooting, and IT asset management, with coordination of hardware repairs with vendors. Ideal for candidates experienced in corporate IT support.

Qualifications

• Provide first-level technical support to employees via phone, email, chat, and ticketing systems.
• Troubleshoot desktop, laptop, printer, scanner, and peripheral issues.
• Assist users with Windows OS issues and application problems.
• Provide remote and onsite support to users.

Responsibilities

• Install, configure, and troubleshoot Windows OS and Office 365.
• Manage antivirus and endpoint security software.
• Support VPN clients and remote desktop applications.
• Coordinate with hardware vendors for repair and replacement.
• Perform basic network troubleshooting (IP config, DNS, DHCP, Ping).
• Maintain IT asset inventory and documentation.

Skills

Troubleshooting

Windows OS

Office 365

Remote Support

Tools

VPN clients

Remote desktop

Job description

Role & responsibilities

1. End User Support

• Provide first-level technical support to employees through phone, email, chat, and ticketing systems.
• Troubleshoot desktop, laptop, printer, scanner, and peripheral-related issues.
• Assist users with Windows operating system issues and application problems.
• Provide remote and onsite support to users.

2. Desktop and Application Support

• Install, configure, and troubleshoot:
  • Windows operating systems
  • Microsoft Office 365 / MS Office applications
  • Antivirus and endpoint security software
  • Business applications
  • VPN clients
  • Remote desktop applications

3. Hardware Support

• Perform hardware troubleshooting for:
  • Desktops and laptops
  • RAM, HDD/SSD, power issues
  • Printers and scanners
  • Network adapters and peripherals
• Coordinate with vendors for hardware repair and replacement.

4. Network Troubleshooting

• Perform basic network troubleshooting:
  • IP configuration
  • DNS issues
  • DHCP troubleshooting
  • Ping and connectivity testing
  • LAN/Wi-Fi issues
  • VPN connectivity issues

5. IT Asset Management

• Maintain IT asset inventory records.
• Assist in hardware allocation and recovery.
• Track laptops, desktops, peripherals, and software licenses.
• Maintain asset documentation.