It Operations Manager

Good co India; India; On-site; INR 1,500,000 - 2,200,000; Full time

Job summary

Good co India is seeking an experienced IT Operations Manager to oversee day-to-day IT operations, infrastructure, and service delivery. You will lead the service desk, manage incidents, changes, and vendor relationships, ensuring high availability and security across cloud and on-premises environments.

The role requires strong ITIL knowledge, hands-on experience with AWS, Azure, AD, VMware, and monitoring tools, plus excellent leadership and cross-functional collaboration skills.

Qualifications

• 5 to 10 years of experience in IT operations, infrastructure, IT service management, systems administration, or a related technology function.
• Bachelor's degree in Computer Science, Information Technology, Computer Engineering, or a related technical field.
• Proven experience managing IT infrastructure, service delivery, technical support, and IT operations teams.
• Strong knowledge of Windows/Linux servers, networking, cloud platforms, virtualization, endpoint management, and enterprise IT systems.
• Hands-on experience with AWS, Microsoft Azure, Microsoft 365, Active Directory, VMware, backup solutions, and monitoring tools.
• Strong understanding of ITIL processes, incident management, problem management, change management, and SLA management.
• Experience with ITSM platforms such as ServiceNow, Jira Service Management, or similar tools.
• Knowledge of cybersecurity, access management, disaster recovery, business continuity, and IT governance.
• Experience managing IT vendors, contracts, budgets, procurement, and third-party service providers.

Responsibilities

• Manage and oversee day-to-day IT operations, infrastructure, systems, networks, and end-user support.
• Ensure high availability, reliability, performance, and security of IT systems and services.
• Lead and manage IT operations, service desk, infrastructure, and technical support teams.
• Establish and monitor SLAs, KPIs, service quality, and operational performance.
• Manage IT incidents, service requests, problems, changes, and escalations in line with ITIL best practices.
• Oversee servers, networks, cloud environments, endpoints, applications, backups, and IT assets.
• Implement and maintain IT security, access controls, backup, disaster recovery, and business continuity processes.
• Monitor infrastructure performance and proactively identify and resolve operational issues.
• Manage IT vendors, service providers, contracts, procurement, and third-party relationships.
• Plan and manage IT budgets, infrastructure costs, licenses, and technology resources.
• Drive automation, process improvements, standardization, and operational efficiency.
• Coordinate IT infrastructure upgrades, migrations, deployments, and technology projects.
• Develop and maintain IT policies, procedures, documentation, and operational standards.
• Conduct regular risk assessments and ensure compliance with organizational and regulatory requirements.
• Collaborate with business, cybersecurity, engineering, HR, finance, and senior management teams.
• Mentor team members and build a high-performing, customer-focused IT operations function.

Skills

IT operations

ITIL knowledge

Cloud platforms

Windows servers

Linux servers

Networking

Virtualization

Endpoint management

Security

SLA management

Incident management

Problem management

Change management

Vendor management

Budget management

Team leadership

Stakeholder management

ITSM tools

ServiceNow

Education

Bachelor's degree in Computer Science/IT/Engineering

Tools

AWS

Azure

Microsoft 365

Active Directory

VMware

Backup solutions

Monitoring tools

ServiceNow

Jira Service Management

Job description

Role & responsibilities

• Manage and oversee day-to-day IT operations, infrastructure, systems, networks, and end-user support.
• Ensure high availability, reliability, performance, and security of IT systems and services.
• Lead and manage IT operations, service desk, infrastructure, and technical support teams.
• Establish and monitor SLAs, KPIs, service quality, and operational performance.
• Manage IT incidents, service requests, problems, changes, and escalations in line with ITIL best practices.
• Oversee servers, networks, cloud environments, endpoints, applications, backups, and IT assets.
• Implement and maintain IT security, access controls, backup, disaster recovery, and business continuity processes.
• Monitor infrastructure performance and proactively identify and resolve operational issues.
• Manage IT vendors, service providers, contracts, procurement, and third-party relationships.
• Plan and manage IT budgets, infrastructure costs, licenses, and technology resources.
• Drive automation, process improvements, standardization, and operational efficiency.
• Coordinate IT infrastructure upgrades, migrations, deployments, and technology projects.
• Develop and maintain IT policies, procedures, documentation, and operational standards.
• Conduct regular risk assessments and ensure compliance with organizational and regulatory requirements.
• Collaborate with business, cybersecurity, engineering, HR, finance, and senior management teams.
• Mentor team members and build a high-performing, customer-focused IT operations function.

Preferred candidate profile

• 5 to 10 years of experience in IT operations, infrastructure, IT service management, systems administration, or a related technology function.
• Bachelor's degree in Computer Science, Information Technology, Computer Engineering, or a related technical field.
• Proven experience managing IT infrastructure, service delivery, technical support, and IT operations teams.
• Strong knowledge of Windows/Linux servers, networking, cloud platforms, virtualization, endpoint management, and enterprise IT systems.
• Hands-on experience with AWS, Microsoft Azure, Microsoft 365, Active Directory, VMware, backup solutions, and monitoring tools.
• Strong understanding of ITIL processes, incident management, problem management, change management, and SLA management.
• Experience with ITSM platforms such as ServiceNow, Jira Service Management, or similar tools.
• Knowledge of cybersecurity, access management, disaster recovery, business continuity, and IT governance.
• Experience managing IT vendors, contracts, budgets, procurement, and third-party service providers.
• Strong troubleshooting, analytical, decision-making, and problem-solving abilities.
• Excellent team leadership, stakeholder management, communication, and interpersonal skills.
• Ability to manage multiple priorities and deliver reliable IT services in a fast-paced business environment.
• Relevant certifications such as ITIL, PMP/PRINCE2, AWS, Azure, CCNA/CCNP, VMware, or Microsoft certifications are desirable.