Senior Manager - Cloud Operations

EY; Bengaluru; On-site; INR 1,800,000 - 2,400,000; Full time

Job summary

EY is seeking a Senior Delivery Manager (Cloud Operations) to lead the delivery, stability, and continuous improvement of enterprise infrastructure services across cloud and on-prem environments.

The role emphasizes strategic leadership, governance, and collaboration with security, applications, cloud, and network teams to ensure seamless service delivery.

Qualifications

• Significant leadership in infrastructure delivery and operations (cloud & on-prem).
• Strong knowledge of ITIL processes (Incident, Problem, Change, Asset).
• Experience managing globally distributed environments.

Responsibilities

• Own end-to-end delivery and operational readiness of Cloud & On-prem infrastructure services.
• Establish playbooks, SOPs, monitoring standards, patching strategies, and incident response processes.
• Drive uptime, service reliability, and ITIL-based operational maturity.

Skills

Leadership

ITIL expertise

Cloud & On-Prem Ops

Stakeholder management

DevOps familiarity

Monitoring & Observability

Vendor coordination

Strategic thinking

Education

Bachelor/Master in CS/Engineering

Job description

Role Type

Delivery Manager Cloud Operations

Job Summary

The Senior Manager Cloud Infrastructure Operations, plays a strategic and leadership role within the TechOps organization. This position oversees the delivery, stability, reliability, and continuous improvement of all infrastructure services across the enterprise. The ideal candidate brings deep technical understanding, strong service delivery experience, and proven leadership in managing enterprise-scale Cloud & onpremise environments.

Your key responsibilities

• Service Delivery:
  • Own endtoend delivery and operational readiness of Cloud & On-prem infrastructure servicesincluding compute, storage, network, virtualization, backup/DR, and datacenter operations.
  • Ensure all infrastructure solutions delivered meet operational standards, SLAs, security guidelines, and compliance requirements.
  • Lead capacity planning, performance management, hardware lifecycle, and infrastructure modernization efforts.
• Operational Leadership:
  • Work closely with Operations teams (L1L4) to ensure smooth handover of projects into steady-state operations.
  • Establish operational playbooks, SOPs, monitoring standards, patching strategies, and incident response processes.
  • Drive uptime, service reliability, and adherence to ITIL-based operational frameworks.
• Team and People Management:
  • Lead a multi-disciplinary team of architects, engineers, administrators, and delivery specialists.
  • Mentor and develop team members, building strong technical and operational capabilities.
  • Collaborate proactively with security, applications, cloud, and network teams to deliver integrated operational services.
• Governance, Compliance & Risk Management:
  • Maintain governance for infrastructure deliveryincluding dashboards, KPIs, SLA performance, and operational maturity metrics.
  • Ensure compliance with audit requirements, internal controls, and regulatory frameworks (ISO, SOC, etc.).
  • Anticipate and mitigate operational risks related to capacity, security, hardware failures, or obsolescence.
• Innovation & Automation:
  • Identify improvement opportunities within provisioning, monitoring, patching, and DR procedures.
  • Champion automation initiatives to reduce manual effort and accelerate service delivery.
  • Introduce operational resilience strategies including redundancy, high availability, and proactive health checks.

Skills and attributes for success

• IT experience with significant leadership experience in onpremise & cloud infrastructure delivery and operations.
• Excellent understanding of ITIL processes (Incident, Problem, Change, Asset).
• Ability to manage complex, globally distributed operational environments.
• Strong communication skills with the ability to engage both technical and non-technical stakeholders.
• Familiarity with DevOps, On-premises and cloud infrastructure, including monitoring and observability tools.
• Ability to conduct service performance reviews, analyse trends, and provide actionable insights for continuous service improvement.
• Prior experience in vendor coordination and managing escalated technical issues.
• Should have deep knowledge of complex solution architecting; have worked on various technologies, Infrastructure space, Cloud and governance
• Soft Skills: Excellent problem-solving, analytical, and communication skills, with the ability to translate complex technical details into clear business strategies for non-technical stakeholders.

To qualify for the role

• Typically requires 15+ years of relevant industry experience in Infrastructure / Cloud operations, or consulting, with a significant portion in a leadership or management role.
• A bachelors or masters degree in computer science, Engineering, or a related quantitative field.

Preferred Skills

• Certification in ITIL V4 / PMP.
• Certifications in any of Cloud(Azure/AWS) / VMWare (VCP/VCAP) / Cisco (CCNA/CCNP)
• Knowledge of IT Service Management and Delivery management and Team management.
• Strong ownership and accountability mindset.
• Strategic thinker with operational discipline.