Senior Associate - IT

Blitz; Bengaluru; On-site; INR 1,500,000 - 2,100,000; Full time

Job summary

Blitz in Bengaluru is seeking an experienced IT Manager to lead and manage our organization's IT infrastructure, systems, and support operations. You will build a capable team, coordinate with vendors, and ensure secure, scalable IT services across the company.

You will oversee networks, servers, cloud platforms, assets, licenses, and ongoing projects such as migrations and automation, while managing budgets and collaborating with HR, Finance, and Operations to meet technology needs.

Qualifications

• Bachelor's degree in computer science, Information Technology, or related field.
• 4-7 years of experience in IT management, systems administration, or infrastructure roles.
• Strong knowledge of networking, servers, and cloud platforms.
• Experience managing IT teams and helpdesk operations.
• Hands-on experience with IT asset management tools/processes and asset lifecycle management.
• Familiarity with ITIL practices and vendor management.
• Hands-on experience with Windows/Linux server environments, Active Directory, VPNs, and firewalls.
• Working knowledge of SaaS tools and endpoint management.
• Strong problem-solving, communication, and stakeholder management skills.
• Certifications such as ITIL, CompTIA, CCNA, or cloud certifications (preferred, not mandatory)

Responsibilities

• Manage day-to-day IT operations including network, hardware, software, servers, and cloud infrastructure
• Lead, mentor, and manage the IT support/helpdesk team, ensuring timely resolution of employee IT issues
• Manage relationships with IT vendors, service providers, and negotiate contracts/SLAs
• Drive IT projects such as system upgrades, migrations, automation, and new tool implementations
• Manage IT budgets and cost optimization for infrastructure and tools
• Collaborate with cross-functional teams (HR, Finance, Operations) to support their technology needs
• Evaluate and recommend new technologies to improve efficiency and productivity
• Own end-to-end lifecycle management of IT assets — procurement, allocation, tracking, maintenance, and decommissioning
• Maintain an accurate, up-to-date IT asset register/inventory
• Manage asset allocation and recovery process for new joiners, transfers, and exits
• Coordinate with Finance/Procurement for asset purchases, ensuring cost-effective vendor selection
• Track software license compliance and renewals to avoid over/under-licensing
• Implement and manage an IT Asset Management (ITAM) tool/system for tracking asset status, warranty, and depreciation
• Conduct periodic physical audits of IT assets and reconcile with records
• Manage AMC (Annual Maintenance Contracts) and warranty tracking for hardware
• Define and enforce asset usage policies, including BYOD (if applicable) and data wipe/security protocols for returned devices
• Ensure secure disposal of end-of-life IT assets in compliance with e-waste regulations

Skills

IT management

Team leadership

Vendor coordination

Network administration

Cloud infrastructure

ITIL practices

Windows/Linux servers

Security & compliance

Budget management

SaaS tools

Education

Bachelor's degree in computer science or related field

Tools

Active Directory

ServiceNow

Freshservice

Lansweeper

ManageEngine

VMware

Job description

About The Role

We are looking for an experienced IT Manager to lead and manage our organization's IT infrastructure, systems, and support operations. The ideal candidate will have a strong technical foundation combined with team management and vendor coordination experience, ensuring smooth, secure, and scalable IT operations across the company.

About The Role

We are looking for an experienced IT Manager to lead and manage our organization's IT infrastructure, systems, and support operations. The ideal candidate will have a strong technical foundation combined with team management and vendor coordination experience, ensuring smooth, secure, and scalable IT operations across the company.

Key Responsibilities

• Manage day-to-day IT operations including network, hardware, software, servers, and cloud infrastructure
• Lead, mentor, and manage the IT support/helpdesk team, ensuring timely resolution of employee IT issues
• Manage relationships with IT vendors, service providers, and negotiate contracts/SLAs
• Drive IT projects such as system upgrades, migrations, automation, and new tool implementations
• Manage IT budgets and cost optimization for infrastructure and tools
• Collaborate with cross-functional teams (HR, Finance, Operations) to support their technology needs
• Evaluate and recommend new technologies to improve efficiency and productivity

IT Asset Management

• Own end-to-end lifecycle management of IT assets — procurement, allocation, tracking, maintenance, and decommissioning
• Maintain an accurate, up-to-date IT asset register/inventory (laptops, desktops, mobiles, peripherals, licenses, servers)
• Manage asset allocation and recovery process for new joiners, transfers, and exits (onboarding/offboarding)
• Coordinate with Finance/Procurement for asset purchases, ensuring cost-effective vendor selection
• Track software license compliance and renewals to avoid over/under-licensing
• Implement and manage an IT Asset Management (ITAM) tool/system for tracking asset status, warranty, and depreciation
• Conduct periodic physical audits of IT assets and reconcile with records
• Manage AMC (Annual Maintenance Contracts) and warranty tracking for hardware
• Define and enforce asset usage policies, including BYOD (if applicable) and data wipe/security protocols for returned devices
• Ensure secure disposal of end-of-life IT assets in compliance with e-waste regulations

Required Skills & Qualifications

• Bachelor's degree in computer science, Information Technology, or related field
• 4-7 years of experience in IT management, systems administration, or infrastructure roles
• Strong knowledge of networking, servers, and cloud platforms
• Experience managing IT teams and helpdesk operations
• Hands-on experience with IT asset management tools/processes and asset lifecycle management
• Familiarity with ITIL practices and vendor management
• Hands-on experience with Windows/Linux server environments, Active Directory, VPNs, and firewalls
• Working knowledge of SaaS tools and endpoint management
• Strong problem-solving, communication, and stakeholder management skills
• Certifications such as ITIL, CompTIA, CCNA, or cloud certifications (preferred, not mandatory)

Good to Have

• Experience in a startup or fast-scaling company environment
• Experience with automation/scripting for IT operations
• Familiarity with ITAM tools (e.g., ServiceNow, Freshservice, Lansweeper, ManageEngine)