SYSTEM ADMINISTRATOR / IT MANAGER

ECLAT Health Solutions; Mumbai; On-site; INR 2,500,000 - 4,000,000; Full time

Job summary

ECLAT Health Solutions is seeking an experienced System Administrator / IT Manager to lead enterprise infrastructure, systems administration, cloud services, and IT operations. You will ensure availability, security, performance, and compliance while guiding a multi-location support team.

Ideal candidates have 7+ years in IT infrastructure with hands-on admin experience and a track record of delivering improvements, HIPAA/SOC2/GDPR-aligned governance, and vendor management.

Qualifications

• Bachelor's degree in IT, Computer Science, Engineering, or equivalent experience.
• 7+ years of IT infrastructure and systems administration experience.
• 3+ years leading IT operations, infrastructure, or support teams.
• Strong knowledge of Microsoft 365, Active Directory, Windows Server, virtualization, networking, endpoint security, backup, and disaster recovery.
• Working knowledge of ITSM, incident management, change management, and vendor management.

Responsibilities

• Oversee enterprise infrastructure, systems administration, end-user computing, cloud services, cybersecurity, and IT operations.
• Lead support teams and ensure availability, security, performance, and compliance of technology services.
• Manage Windows Server, AD, DNS, DHCP, Group Policy, Microsoft 365 environments.
• Administer virtualization platforms (VMware/Hyper-V), storage, backups, DR, patching, monitoring.
• Support Azure, AWS, and SaaS services; manage Exchange Online, SharePoint, Teams, and licensing.
• Govern IT security, risk, audits, and evidence management; ensure change-management processes.
• Drive ITSM processes, KPI tracking, SLA compliance, and vendor performance; coach staff.

Job description

Enterprise Infrastructure | IT Operations | Security | Service Delivery

Department :- Information Technology

Employment Type :- Full-Time

Reports To :- Director - IT

Job Summary

We are seeking an experienced, hands-on System Administrator / IT Manager to oversee enterprise infrastructure, systems administration, end-user computing, cloud services, cybersecurity, and IT operations. The role is accountable for the availability, security, performance, compliance, and continuous improvement of technology services while leading support teams and enabling business growth.

Key Responsibilities

Infrastructure & Systems Administration

• Manage Windows Server, Active Directory, DNS, DHCP, Group Policy, and Microsoft 365 environments.
• Administer VMware or Hyper-V, storage, backups, disaster recovery, patching, monitoring, and system health.
• Support approved Azure, AWS, and SaaS services.

Microsoft 365 Administration

• Administer Exchange Online, SharePoint, OneDrive, Teams, identity, security, and licensing.
• Configure Conditional Access, MFA, endpoint policies, provisioning, deprovisioning, and access groups.

Network & Security Management

• Manage LAN, WAN, VPN, Wi-Fi, firewall, and secure remote access.
• Administer endpoint detection, vulnerability remediation, logging, monitoring, and system-hardening controls.

IT Operations & Service Delivery

• Lead multi-location IT support and ensure all requests are managed through the ITSM platform.
• Drive SLA compliance, timely acknowledgement, escalation, resolution, and closure.
• Maintain SOPs, technical documentation, asset records, service reports, and vendor performance.
• Supervise system administrators, desktop engineers, and support personnel.
• Set priorities, KPIs, service standards, and accountability expectations; coach the team.

Governance & Compliance

• Support HIPAA, SOC 2, ISO 27001, audits, access reviews, software compliance, and evidence management.
• Ensure changes follow approved change-management, risk-review, and documentation processes.

Projects & Automation

• Lead infrastructure upgrades, office deployments, cloud migrations, and enterprise implementations.
• Identify automation and AI opportunities that improve reliability, productivity, and user experience.

Required Qualifications

• Bachelor's degree in IT, Computer Science, Engineering, or a related field, or equivalent experience.
• 7+ years of IT infrastructure and systems administration experience.
• 3+ years leading IT operations, infrastructure, or support teams.
• Strong knowledge of Microsoft 365, Active Directory, Windows Server, virtualization, networking, endpoint security, backup, and disaster recovery.
• Working knowledge of ITSM, incident management, change management, and vendor management.

Preferred Certifications

Key Performance Indicators

• Infrastructure and critical-service availability
• SLA compliance and timely acknowledgement
• Patch, endpoint-security, and vulnerability-remediation compliance
• Backup success and recovery readiness
• User satisfaction and escalation reduction
• Asset and software inventory accuracy
• Audit and governance compliance
• On-time delivery of infrastructure and improvement initiatives

Ideal Candidate Profile

A technically strong and service-oriented IT leader who balances hands-on administration with team leadership, security, governance, stakeholder communication, and continuous improvement. The candidate demonstrates ownership, disciplined execution, sound judgment, and the ability to support geographically distributed operations.