IT Network Operations Consultant

TGBPL TP India - GBS; Hyderabad; On-site; INR 600,000 - 900,000; Full time

Job summary

TGBPL TP India - GBS is seeking a skilled professional to manage the operation and maintenance of telecom infrastructure in Hyderabad. This role requires advanced knowledge to ensure network efficiency and availability, while meeting quality standards.

The ideal candidate will be responsible for tracking network performance, correcting issues, and driving improvements. This position involves supervising a mixed team and coordinating daily operations to optimize processes. We offer a supportive environment focused on inclusivity and equal opportunity.

Responsibilities

• Responsible for the operation and maintenance of telecom infrastructure.
• Maintains network quality standards to achieve optimal levels of operation.
• Tracks and monitors network traffic and performance.
• Corrects network problems effectively and timely.
• Performs preventive maintenance, backup, and recovery procedures.
• Drives initiatives for improvements to network facilities.
• Establishes tools and procedures to monitor network performance.
• Shares best practice and advice with co-workers.
• Supervises and coordinates lower-level specialists.
• Coordinates daily operations and oversees implementation of activities.
• Delivers input to policies, processes and standards.
• Manages a mixed team with full employee lifecycle responsibility.

Job description

Job Description

• Responsible for the operation and maintenance of telecom infrastructure and/or network components to drive network efficiency and availability.
• Maintains network quality standards to achieve optimal levels of operation and KPI targets.
• Tracks and monitors network traffic and performance to ensure minimal interruption to network transmission and/or network switches.
• Corrects network problems effectively and in a timely manner.
• Performs preventive maintenance, backup, and recovery procedures.
• Drives initiatives, industrialization, and efficiencies to network facilities for improvements (i.e., enhancements, updates, upgrades, and new systems).
• Establishes tools and procedures to monitor network performance.
• Positions on this level have advanced knowledge and experience and participate in/leads the development of new solutions/projects.
• Shares best practice and advice to the co‑workers in the professional area.
• Can supervise and coordinate lower‑level specialists, being the single point of contact in complex matters.
• Coordinates the daily operations, enables and oversees the implementation of short to medium term activities within the team.
• Delivers input to policies, processes and standards, where decisions are of tactical and operational nature within a defined scope.
• Manages a mixed team of Specialist and Support jobs, with full employee lifecycle responsibility.

Teleperformance is an Equal Opportunity Employer.

Job Application Accommodation: If you have questions or need an accommodation for any disability during this application, please contact your local Teleperformance location for assistance.