IT Network Operations Analyst II

TGBPL TP India - GBS; Malad; On-site; INR 1,200,000 - 2,400,000; Full time

Job summary

Teleperformance is seeking an experienced IT Infrastructure/Systems Architecture professional to develop core technical platforms, services, and capabilities that support business processes and data. The role involves mapping relationships between IT components, identifying technology interactions and dependencies, and evaluating total cost of ownership and ROI of platform alternatives.

Teleperformance is an Equal Opportunity Employer.

Job description

Job Description: IT Infrastructure/Systems Architecture work involves developing the core technical platform, capabilities, and services that support business processes and data including:

• Mapping the relationships between IT platform/infrastructure components (i.e., Technology End Users, IT Systems Software & Hardware, and Info-Communications Transmission Networks)
• Identifying the key technology interactions and dependencies across systems/platforms impacting the organization’s ability to achieve integration, compatibility, and performance targets
• Evaluating total cost of ownership and return on investment of various IT platform/infrastructure alternatives

Positions on this level have comprehensive knowledge of the specific discipline or the broader area in which the position operates. They execute specialized projects and activities and typically work according to set principles. They usually generate and initiate own workload and do not need instructions or guidelines. They might supervise the work of less experienced professionals, providing professional expertise and taking responsibility for the end-product. Positions at this level are expected to significantly improve the day‑to‑day activities/processes and manage and oversee the implementation of short‑term activities within the team. Decisions are of an operational nature within a defined scope. Positions on this level deliver their share of professional responsibilities focusing on professional excellence and typically manage a team of individual contributor colleagues.

Teleperformance is an Equal Opportunity Employer.

Job Application Accommodation: If you have questions or need an accommodation for any disability during this application, please contact your local Teleperformance location for assistance.