Manager - Site Lead

TGBPL TP India - DBU; Kolkata District; On-site; INR 800,000 - 1,200,000; Full time

Job summary

TGBPL TP India - DBU is seeking an experienced IT Specialist to manage and perform tasks across various IT systems and infrastructure. This role involves leading a team and conducting cost/benefit analyses to support strategic IT projects.

The qualified candidate will have a comprehensive understanding of IT operations and be a pivotal decision-maker in developing solutions. Additionally, responsibilities include coaching junior team members and ensuring adherence to policies and standards.

Qualifications

• Experienced Specialist in IT with knowledge across multiple areas.
• Support and mentor a team of Specialists in technical disciplines.

Responsibilities

• Manage IT systems, software, hardware, and databases.
• Conduct cost/benefit analyses for IT projects.
• Lead and implement medium-term activities aligned with departmental strategy.

Job description

Job Description

General Information: Technology work involves managing or performing work across multiple areas of an organization’s overall IT Platform/Infrastructure, including analysis, development, and administration of:

• IT Systems Software, Hardware, and Databases
• Data & Voice Networks
• Data Processing Operations
• End User Technology & Software Support

Conducts cost/benefit analyses for proposed IT projects as input to the organization’s IT roadmap.

Experienced Specialist in one specialized discipline as well as having a thorough understanding of related disciplines. Will most often be a driving force behind the development of new solutions for programs, complex projects, processes or activities. Serves as final decision/opinion maker in the area, coaches, mentors and trains others on the area of expertise. Ensures the implementation of short to medium term activities within the business area or support sub‑function in the context of the strategy for the department. Ensures appropriate policies, processes & standards are developed and implemented to support short to medium term tactical direction. Leads a team of Specialists, sometimes with several hierarchical levels, with full employee lifecycle responsibility.

Equal Opportunity Employer

Teleperformance is an Equal Opportunity Employer.

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