AM Ops (ACCM)|International|03092025

TGBPL TP India - IBU; Kolkata District; On-site; INR 300,000 - 500,000; Full time

Job summary

TGBPL TP India - IBU is looking for a General Customer Service Specialist in Kolkata. This role focuses on providing technical and non-technical support across multiple customer service channels including phone and online chat. Candidates will manage daily operations and supervise a team, ensuring high-quality service.

Applicants should have advanced knowledge and experience in customer service, with strong organizational skills. This position offers an opportunity to lead and impact customer satisfaction significantly.

Qualifications

• Advanced knowledge and experience in customer service.
• Ability to manage a mixed team of specialists and support jobs.
• Strong organizational and coordination skills.

Responsibilities

• Provide customer service and support via phone, online chat, or text.
• Act as liaison between customers and production/distribution departments.
• Supervise and coordinate lower-level specialists.

Job description

Job Description

General Customer Service includes post‑sale technical and/or non‑technical customer service and support across multiple sub‑families for business and/or end‑consumer customers, including:

• Remote Customer Service: Providing customer service and support via phone, online chat, or text, including:
  • Call center‑based customer support in response to a high volume of low complexity inquiries
  • Customer issues analysis and resolution (typically performed in an office environment) in response to a lower volume of higher complexity inquiries
• Distribution Center Customer Service: Performed in a distribution center, product returns/repair center, or field walk‑in customer service facility, including:
  • Acting as liaison between customers, production and distribution departments related to specific customer orders
  • Providing technical and non‑technical customer support in a walk‑in service center

Incumbents matching this specialization are not compensated based on sales targets. Positions at this level have advanced knowledge and experience and participate in or lead the development of new solutions and projects.

They share best practices and advice with co‑workers in their professional area, generate their own workload, outline directions to others, supervise and coordinate lower‑level specialists, and are a single point of contact for complex matters.

They coordinate daily operations, enable and oversee the implementation of short‑to‑medium‑term activities within the team, and provide input to policies, processes and standards for tactical and operational decisions within a defined scope.

They manage a mixed team of Specialist and Support jobs, with full employee lifecycle responsibility.

Equal Opportunity Employer

Teleperformance is an Equal Opportunity Employer.

Accommodation for Disabilities

If you have questions or need an accommodation for any disability during this application, please contact your local Teleperformance location for assistance.