IT Infrastructure Consultant I

Allstate Insurance Company; Bengaluru; On-site; INR 600,000 - 900,000; Full time

Job summary

Allstate Insurance Company seeks an Infrastructure Consultant I in Bengaluru to support infrastructure design, selection and implementation. The role focuses on automated monitoring, alerting, metrics reporting, and integration with applications while maintaining governance documentation.

You will contribute to incident management, problem resolution and production control tasks, coordinating with helpdesk and specialists to sustain stable operations.

Qualifications

• Experience in production operations and batch scheduling environments.
• Familiarity with IT service management tools (e.g., Service Now).
• Knowledge of monitoring, incident handling and problem resolution processes.
• Ability to collect operational data and maintain governance documentation.

Responsibilities

• Support infrastructure design, selection and implementation in production environments.
• Provide hands-on operations support for batch scheduling and monitoring in mainframe environments.
• Utilize tools like UAC, Netview and Service Now for incident and request management.
• Create and maintain operational, regulatory and control documentation.
• Participate in daily production scheduling and routine issue resolution.
• Assist in automation initiatives and process improvements.

Skills

Incident Management

IT Infra

Infrastructure Monitoring

IT Infrastructure Support

Problem Resolution

Job description

Job Summary

The Infrastructure Consultant I is responsible for infrastructure design, selection and implementation by supporting resolution efforts. The Consultant I works on tasks related to automated monitoring and alerting solutions, metrics creation and reporting, applications integration and problem management. The role prioritizes and responds to inquiries by helpdesk, specialists and others, as well as maintains governance documentation, implements major configuration changes, and supports infrastructure-related communications and training.

Responsibilities

• Hands on experience in production operations environment, batch scheduling and monitoring in mainframe systems environment.
• Demonstrated proficiency in operational support and associated tools such as UAC, Netview.
• Hands on experience on Request Management tools like HP Service now
• Applies knowledge of computer applications such as Excel, Business Objects, PowerPoint, etc
• As a direct contributor to the Production Control team s processes, the Production Control Analyst (PCA) key responsibilities include:
• Work with others to plan, low to moderate complexity system maintenance and installation work.
• Manage, prioritize, and respond to low to moderate complexity inquiries.
• Implement daily production schedule activities across all platforms.
• Perform routine, day-to-day procedural activities for low or moderately complex incidents and situations, which may include recovery support to the rest of Operations.
• Collect operational data and create/maintain operational, compliance, regulatory, and control documentation.
• Fulfill standard work requests (e.g. job scheduling requests of low to moderate complexity).
• Identify and rectify the basic operational exceptions and error conditions. Manage the diagnosis and resolution of low to moderate complexity events or incidents. Make changes and recommendations for improvement, when appropriate.
• Conduct investigations into low to moderate complexity operational problems and make proposals for improvement and automation.
• Initiate documenting detailed operational procedures with appropriate technical input.
• Works under general direction, guided by assignment objectives and follows protocol using the following:
• • Proactive monitoring and management of batch processing utilizing UAC, Netview
  • Request Management - Service Now
  • Incident Management - Abort resolution/escalation utilizing Service Now

Primary Skills

• Incident Management
• Information Technology (IT) Infrastructure
• Infrastructure Monitoring
• IT Infrastructure Support
• Problem Resolution

Shift Time

Shift A (India)