Associate Engineer

Digitide Solutions Limited; Dadri; On-site; INR 500,000 - 800,000; Full time

Job summary

Digitide Solutions Limited is seeking a capable operator to monitor and control mainframe and networked computer systems. The role focuses on keeping daily hardware operations running, executing production schedules, processing batch jobs, and quickly troubleshooting issues to minimize downtime.

Responsibilities include incident state changes, forwarding and transferring incidents, editing descriptions, modifying priorities, and attaching documents or URLs.

Qualifications

• Graduate degree or diploma in a relevant field.
• Experience with mainframe systems and operations.
• Familiarity with incident management processes and tools.

Responsibilities

• Change the incident state.
• Forward the incident to the appropriate team.
• Transfer the incident between queues or groups.
• Edit the incident details as required.
• Change the incident description and priority.
• Release ownership of incidents when resolved.
• Attach documents or URLs to incidents.
• Link related incidents and alarms for context.
• Create standalone incident reports or reports tied to alarms.
• Demonstrate MIS reports and incident-use cases as needed.

Skills

Mainframe operations

Incident management

Troubleshooting

Education

Graduate

Tools

PIU/P-IRIS software

Mainframe monitoring tools

Job description

Digitide started with a simple vision: to transform business operations and drive growth for enterprises across the globe.

For over 20 years, we’ve been at the forefront of this mission, creating lasting impact through AI-led digital solutions, smart business processes, and deep industry expertise. Our journey began as a partner to businesses looking to enhance operational efficiency and customer experiences. By combining the power of AI, data intelligence, and business process services, we’ve been able to help our customers master the digital age and stay ahead of the curve.

With a global presence across 40 locations in 5 countries and a team of 55,000 dedicated associates, we deliver transformative solutions that help businesses adapt, evolve, and thrive in a constantly changing world. We’re more than just a service provider we’re a committed partner driving meaningful impact every day. We leverage global expertise and local insights to help customers navigate challenges and seize new opportunities. With a focus on innovation, collaboration, and results, we continue to pave the way for the future of business.

Job Description

monitors, maintains, and controls mainframe and networked computer systems. They are responsible for keeping daily hardware operations running smoothly, executing production schedules, processing batch jobs, and troubleshooting software or equipment issues to ensure minimal downtime

Responsibilities

• I. Change the incident state.
• II. Forward the incident.
• III. Transfer the incident.
• IV. Edit the incident.
• V. Change the description
• VI. Change the priority level
• VII. Release the ownership
• VIII. Attach additional entities to the incident.
• IX. Link related incidents.
• X. Attach a document as a URL link to the incident.
• XI. Link the flagged incident data.
• XII. The operator shall be responsible to create standalone incident reports or incident
  reports tied to alarms.
• XIII. The operator shall be responsible to link multiple video sequences to an incident,
  access them in an incident report.
• XIV. It should be responsibility of the operator to define the number of persons including
  gender identification within the crowd scenario with crowd detection and headcount analytics.
• XV. Dashboard: The operator (Operator 1) shall be responsible to present the Alert on the
  geospatially enabled maps in the form of visual & audio. Auto pop-up of alert manager window shall be demonstrated.
• XVI. Acknowledge the alert in alert manager.
• XVII. Demonstration of predefined and relevant SOP in the SOP section.
• XVIII. Demonstration of specifying the custom comments in the appropriate field.
• XIX. Demonstration of performing all the tasks specified in the SOP.
• XX. Demonstration of generation and receipt of analysed reports from the ICCC of the
  system.
• XXI. Demonstration of ICCC Mobile Application. Post training from NEC/OEM
• XXII. Demonstration of PIU/P-IRIS software features. Post training from NEC/ OEM
• XXIII. MIS Reports and Incident Reporting
  use cases. SLA reporting
• XXIV. Assistance in Integration with other integrations as and when required by adding more
  use-cases. SLA reporting
• XXV. Ensure to follow different kind of reports/documents required during O&M such as
  SOPs etc. for effective maintenance of hardware, field devices and related eco-system
  etc.

Qualifications

Graduate

Job Info

• Job Identification 264477