SENIOR TECHNICAL LEAD - INFRASTRUCTURE

Coforge Limited; Greater Noida; On-site; INR 900,000 - 1,500,000; Full time

Job summary

Coforge Limited in Greater Noida is seeking a seasoned IT Incident Management professional to lead 24x7 monitoring, manage major incidents, and coordinate bridges with application teams. The role involves on-call escalation, batch scheduling in Tidal, and coordinating changes with global customers (US/UK).

You will work with monitoring dashboards, alert management, ITSM tools like ServiceNow and Remedy, and ensure SLA adherence while guiding on/offsite staff during P1/P2 incidents.

Qualifications

• Candidate must be agreed to work in 24x7 rotational shift mode.
• Experience with monitoring dashboards and alert management.
• Experience with global customers (US/UK) and ITSM processes like incident and change management.
• Good communication and writing skills in English.

Responsibilities

• Monitor and run batch job schedules in Tidal, coordinate changes updates with application teams.
• Handle major incidents with 24x7 on-call escalation, CIM and P1/P2 coordination.
• Oversight of offsite/onsite team during incidents and resource engagement.
• Produce reports and validate SLA adherence on availability and system performance.

Skills

Major Incident Management

Incident Management

24x7 Monitoring

On-call Escalation

Bridge Coordination

Batch Scheduling

Monitoring Dashboards

Nagios

SolarWinds

ServiceNow

Remedy

DataCentre Operations

SLA Adherence

ITIL Practices

Tools

Nagios

SolarWinds

ServiceNow

Remedy

Job description

Mandatory Skills:- Major Incident management, 24x7 monitoring of alerts, on-call escalation, opening bridges. Monitor and run batch job schedules in Tidal, create schedules, coordinate changes updates with application teams. Must have experience in handling global customer (Specially US, UK) Must have good experience with Monitoring Tools like Nagios, SolarWind Good Understanding of Monitoring Dashboard and Alert Management Must have knowledge of DataCentre Operation processes CIM Critical Incident management, coordinating bridges, engaging resources, sending out and tracking updates of P1 incidents. Must have good experience of ITSM Tool like ServiceNow, Remedy. Management and oversight of offsite/Onsite team from a Staff availability during P1/P2 issues, escalation management. Produce reports and validation of SLA adherence on availability, System Performance, Problem tracking, etc. Pre-screening Questions: Candidate must be agreed to work in 24*7 rotational shift mode. Candidate must not have more than 2 months? notice period. Do you have experience in monitoring services dashboard like, Solarwind,. Do you have experience of?DataCentres operations services? Do you have experience in ITIL practices like Critical Incident Management, SLA, Incident management, Change Request Management, Service Request Management? Do you have experience with ITSM Tool like SNOW Good to Have Skills:- Management and oversight of offsite/Onsite team from a Staff availability during P1/P2 issues, escalation management. Produce reports and validation of SLA adherence on availability, System Performance, Problem tracking, etc. JD & KRA:- Experience in providing technical support in IT Infrastructure services and End-user computing Must have experience in Monitoring Tools Must have experience in ITSM Tools like ServiceNow, Remedy. Must have good communication and Writing skills (English language) Must have experience in handling Global customers

Skills Required

INCIDENT MANAGEMENT,MAJOR INCIDENT MANAGEMENT

Location

Greater Noida