IT Infrastructure Consultant I

Allstate Northern Ireland Limited; Bengaluru; Hybrid; INR 600,000 - 900,000; Full time

Job summary

Allstate Northern Ireland Limited is seeking an Infrastructure Consultant I in Bengaluru for a hybrid work setup. You will support infrastructure design, monitoring, alerting and reporting, while managing incidents and changes in a production environment.

You’ll collaborate with helpdesk and specialists, maintaining governance and training communications. The role requires hands-on experience with production operations, batch scheduling in mainframe environments, and proficiency with tools like

Qualifications

• Hands on experience in production operations and batch scheduling in mainframe environments.
• Proficient in operational support and tools such as UAC and NetView.
• Familiar with Excel and PowerPoint for reporting and communication.

Responsibilities

• Support infrastructure design, selection and implementation.
• Handle automated monitoring, alerting, metrics and reporting.
• Respond to inquiries from helpdesk and specialists, documenting governance.
• Assist in major configuration changes and training communications.
• Contribute to production control and incident resolution.
• Document operational procedures and improve processes via automation.

Skills

Incident Management

IT Infrastructure

Infrastructure Monitoring

Problem Resolution

ServiceNow

Batch Scheduling

UAC

NetView

Tools

NetView

UAC

Job description

## IT Infrastructure Consultant IApply: Hybrid: Ind – Blr Sez 1 (3Rd, 6Th & 7Th Floor): Full time: Posted Today: End Date: October 13, 2026 (6 days left to apply): R35806At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years, our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection.**Job Description**The Infrastructure Consultant I is responsible for infrastructure design, selection and implementation by supporting resolution efforts. The Consultant I works on tasks related to automated monitoring and alerting solutions, metrics creation and reporting, applications integration and problem management. The role prioritizes and responds to inquiries by helpdesk, specialists and others, as well as maintains governance documentation, implements major configuration changes, and supports infrastructure-related communications and training. Hands on experience in production operations environment, batch scheduling and monitoring in mainframe systems environment. Demonstrated proficiency in operational support and associated tools such as UAC, Netview. Hands on experience on Request Management tools like HP Service now Applies knowledge of computer applications such as Excel, Business Objects, PowerPoint, etcAs a direct contributor to the Production Control team’s processes, the Production Control Analyst (PCA) key responsibilities include:· Work with others to plan, low to moderate complexity system maintenance and installation work.· Manage, prioritize, and respond to low to moderate complexity inquiries.· Implement daily production schedule activities across all platforms.· Perform routine, day-to-day procedural activities for low or moderately complex incidents and situations, which may include recovery support to the rest of Operations.· Collect operational data and create/maintain operational, compliance, regulatory, and control documentation.· Fulfill standard work requests (e.g. job scheduling requests of low to moderate complexity).· Identify and rectify the basic operational exceptions and error conditions. Manage the diagnosis and resolution of low to moderate complexity events or incidents. Make changes and recommendations for improvement, when appropriate.· Conduct investigations into low to moderate complexity operational problems and make proposals for improvement and automation.· Initiate documenting detailed operational procedures with appropriate technical input.· Works under general direction, guided by assignment objectives and follows protocol using the following:o Proactive monitoring and management of batch processing utilizing UAC, Netviewo Request Management - Service Nowo Incident Management – Abort resolution/escalation utilizing Service Now**Primary Skills**Incident Management, Information Technology (IT) Infrastructure, Infrastructure Monitoring, IT Infrastructure Support, Problem Resolution