IT Operations (Application Support)- 4+yrs ( Only Immediate Joiner)

Conduent; Hyderabad, Bengaluru; On-site; INR 500,000 - 750,000; Full time

Job summary

Conduent in Hyderabad seeks a Production Support Engineer to monitor applications, manage incidents, and perform initial troubleshooting in a fast-paced, 24/7 shift environment.

You will coordinate with L2/L3 teams, log issues in ServiceNow, run SQL data checks, and monitor batch jobs with Control-M/AutoSys. Strong analytical and communication skills are essential.

Immediate joiners are preferred, and candidates must be ready for rotational shifts and strict adherence to SLAs.

Qualifications

• Strong troubleshooting and analytical skills.
• Good verbal and written communication.
• Ability to work in a high-volume production support environment.
• Willingness to work in 24/7 rotational shifts.
• Immediate Joiners / Short Notice Candidates preferred.

Responsibilities

• Monitor production applications and system alerts.
• Log and manage incidents using ServiceNow.
• Perform initial troubleshooting and impact analysis.
• Monitor batch jobs using Control-M / AutoSys.
• Perform SQL queries for data validation.
• Follow Incident Management, SLA, and escalation procedures.
• Coordinate with L2/L3, Development, Database, and Infrastructure teams.
• Maintain incident documentation and knowledge articles.
• Provide support in a 24/7 rotational shift environment.

Skills

Troubleshooting

Analytical skills

Verbal communication

Written communication

Tools

ServiceNow

Control-M

AutoSys

SQL

Job description

Key Responsibilities

• Monitor production applications and system alerts.


• Log and manage incidents using ServiceNow.


• Perform initial troubleshooting and impact analysis.


• Monitor batch jobs using Control-M / AutoSys.


• Perform SQL queries for data validation.


• Follow Incident Management, SLA, and escalation procedures.


• Coordinate with L2/L3, Development, Database, and Infrastructure teams.


• Maintain incident documentation and knowledge articles.


• Provide support in a 24/7 rotational shift environment.

Candidate Profile

• Strong troubleshooting and analytical skills.


• Good verbal and written communication.


• Ability to work in a high-volume production support environment.


• Willingness to work in 24/7 rotational shifts.


• Immediate Joiners / Short Notice Candidates preferred.