IT Helpdesk Technical Support Executive BPS

Tech Mahindra; Mumbai, Navi Mumbai; On-site; INR 240,000 - 360,000; Full time

Job summary

Tech Mahindra in Mumbai is seeking an IT Helpdesk / Technical Support Executive to handle technical queries and provide troubleshooting support to customers. The role requires 6 months to 2 years of experience and a graduate-level IT qualification.

You will assist users across Windows, MS Office, VPN, printers, and networking, create and manage service tickets, and escalate issues when necessary. Strong English communication and a customer-focused approach are essential.

Qualifications

• Minimum 6 months of experience in Technical Support / IT Helpdesk.
• Good English communication skills (Verbal & Written).
• Basic knowledge of Windows, MS Office, VPN, Networking and Printers.
• Good troubleshooting and problem-solving skills.
• Customer-focused approach with a willingness to learn.
• Relevant Experience in IT Helpdesk / Technical Support is mandatory.

Responsibilities

• Handle customer queries through calls and emails.
• Troubleshoot basic laptop and desktop issues.
• Provide support for MS Office and Windows-related issues.
• Resolve VPN, printer, and network connectivity issues.
• Create, update, and maintain service tickets.
• Follow up with users until issues are resolved.
• Coordinate with internal technical teams for unresolved issues.
• Escalate complex technical issues whenever required.

Skills

Good English communication

Troubleshooting

Customer-focused

Willingness to learn

Education

Graduate / Relevant IT Qualification

Tools

Windows

MS Office

VPN

Networking

Printers

Job description

Job Role

IT Helpdesk / Technical Support Executive

Experience

6 Months 2 Years

Qualification

Graduate / Relevant IT Qualification

Job Type

Full-Time

Job Description

We are looking for candidates with experience in IT Helpdesk / Technical Support to handle technical queries and provide troubleshooting support to customers.

Key Responsibilities

• Handle customer queries through calls and emails.
• Troubleshoot basic laptop and desktop issues.
• Provide support for MS Office and Windows-related issues.
• Resolve VPN, printer, and network connectivity issues.
• Create, update, and maintain service tickets.
• Follow up with users until issues are resolved.
• Coordinate with internal technical teams for unresolved issues.
• Escalate complex technical issues whenever required.

Required Skills

• Minimum 6 months of experience in Technical Support / IT Helpdesk.
• Good English communication skills (Verbal & Written).
• Basic knowledge of Windows, MS Office, VPN, Networking and Printers.
• Good troubleshooting and problem-solving skills.
• Customer-focused approach with a willingness to learn.

Relevant Experience in IT Helpdesk / Technical Support is mandatory.