IT Helpdesk Executive

XL Dynamics India Pvt. Ltd.; Mumbai; On-site; INR 300,000 - 500,000; Full time

Job summary

XL Dynamics India Pvt. Ltd. is hiring an IT Helpdesk Executive to provide technical support for various hardware and software issues. The ideal candidate will possess strong troubleshooting skills and customer-focused problem-solving abilities, ensuring a high level of ownership for user issues.

This role requires 1-3 years of experience and familiarity with multiple operating systems and software applications. Salary can be negotiable based on talent and experience, making it an excellent opportunity for skilled professionals.

Qualifications

• 1 - 3 years of experience in IT support.
• Ability to resolve issues within service levels.
• Customer-focused approach to problem-solving.

Responsibilities

• Providing technical support for hardware/software problems.
• Maintaining overall ownership of user's issues.
• Managing service requests and software installations.

Skills

Basic understanding of computer hardware and software

Knowledge of operating systems (Windows, macOS, Linux)

Troubleshooting skills for hardware and software issues

Good communication skills

Job description

Position Information

• Position: IT Helpdesk Executive
• Job Shift: Day
• Experience: 1 - 3 years
• Education: We hire based on individual talent, skill and work ethic. Formal degrees are not a material in our hiring decision.
• Salary Range: 3 Lakhs to 5 Lakhs per annum

Key Responsibilities

• Providing technical support for all hardware/software problems.
• Maintaining overall ownership of user's issues & ensuring resolution within agreed service levels.
• Managing the help-desk system by recording appropriate information for fault incidents and resolving the fault from a remote location or by accessing the user's desktop.
• Managing service requests, software installations, new computer setups, upgrades, etc.
• Supporting the following technologies: Microsoft Office, Internet Explorer, Windows, desktops, laptops, printers, network printer, NICs, basic LAN/WAN connectivity and others as assigned.
• Troubleshooting network related issues.
• Troubleshooting login and domain related issues.
• Troubleshooting operating system and general software related issues.
• Recording escalations from employees and notify the IT head on any operational escalations and complaints.
• Resolving the queries in accordance with the help-desk escalation process.

Skills / Expertise

• Basic understanding of computer hardware and software.
• Knowledge of operating systems (Windows, macOS, Linux).
• Familiarity with common business applications (Microsoft Office, email clients, etc.).
• Troubleshooting skills for hardware and software issues.
• Customer-focused approach to problem-solving.
• Good communication skills (both verbal and written).
• Understanding of common IT support tools and methodologies.Proficiency in providing remote assistance to end-users.
• Knowledge of remote desktop tools for troubleshooting.
• Understanding of basic cybersecurity principles.
• Awareness of common security threats and best practices.

Additional Notes

• Salary will not be a constraint for the right candidate and it may vary based on experience and skill set.
• Candidates who have appeared for our selection process in the last 3 months are not eligible for this opening.
• Candidates with notice period of more than 30 days (non-negotiable), are requested not to apply.