IT Helpdesk Executive

Tagbin Services; Gurugram District; On-site; INR 240,000 - 360,000; Full time

Job summary

Tagbin Services is hiring an IT Helpdesk Executive in Gurugram to support employees with IT tickets, system access, and software installations. You will diagnose and resolve desktop, network, and application issues while maintaining clear documentation and collaborating with infrastructure teams.

The role emphasizes strong communication skills, attention to detail, and proficiency with Windows OS and Active Directory to ensure smooth IT operations in a fast-paced environment.

Qualifications

• Proven experience in IT helpdesk or technical support.
• Strong knowledge of desktop OS, business applications and Active Directory.
• Ability to diagnose and resolve network connectivity problems.
• Excellent communication and interpersonal skills.
• Detail-oriented with strong documentation skills.

Responsibilities

• Handle IT support tickets and employee queries.
• Perform software installations and manage system access.
• Troubleshoot desktop, network and application issues.
• Maintain support documentation.
• Coordinate with infrastructure teams.

Skills

IT Helpdesk

Technical Support

Active Directory

Windows OS

Networking

Documentation

Communication

Troubleshooting

Desktop Applications

Tools

Active Directory

Windows

Business Applications

Job description

ABOUT THE ROLE

Join us as an IT Helpdesk Executive in Gurugram. You will handle IT support tickets, employee queries, software installations, system access, and troubleshoot desktop, network and application issues.

KEY RESPONSIBILITIES

1. Handle IT support tickets and employee queries.
2. Perform software installations and manage system access.
3. Troubleshoot desktop, network and application issues.
4. Maintain support documentation.
5. Coordinate with infrastructure teams.

REQUIRED SKILLS AND EXPERIENCE

1. Proven experience in IT helpdesk or technical support.
2. Strong knowledge of desktop OS, business applications and Active Directory.
3. Ability to diagnose and resolve network connectivity problems.
4. Excellent communication and interpersonal skills.
5. Detail-oriented with strong documentation skills.
6. Windows
7. Troubleshooting
8. Technical Support
9. IT Helpdesk

WHAT WE OFFER

We provide a collaborative environment to grow your IT skills while supporting innovative technology projects. Join our ISO certified Gurugram team.