Help Desk Executive

Fourth Dimension Technologies; Chennai; On-site; INR 420,000 - 640,000; Full time

Job summary

Fourth Dimension Technologies in Chennai is seeking a skilled Helpdesk Executive with 2 years of IT support experience and hands-on ticket management using helpdesk tools. You will handle end-user issues across hardware, software, email, and network connectivity, and ensure timely resolution per SLA.

Ideal candidates possess strong communication, problem-solving skills, and a customer-focused approach, with familiarity in Windows OS and common office devices. Team collaboration is essential.

Qualifications

• 2 years of IT helpdesk/support experience.
• Hands-on with helpdesk tools and ticket systems.
• Experience logging, tracking, and closing tickets.

Responsibilities

• Handle and resolve IT support requests using helpdesk tools.
• Log, track, prioritize, update, and close support tickets.
• Troubleshoot hardware, software, desktops, laptops, printers, email, and network connectivity issues.
• Provide technical support for Windows OS and end-user systems.
• Escalate unresolved issues to the appropriate technical teams.
• Monitor ticket status and ensure timely resolution per SLA requirements.
• Maintain accurate records of incidents, service requests, and resolutions.
• Provide effective end-user support and maintain customer satisfaction.

Skills

Windows OS

IT troubleshooting

Ticket management

Customer support

Communication skills

Tools

Zendesk

Jira

ServiceNow

Freshservice

Job description

Job Description

We are looking for a skilled Helpdesk Executive with 2 years of experience in IT support and troubleshooting. Candidates must have hands-on experience with helpdesk tools and ticket management systems, particularly Zendesk, Jira, ServiceNow, and Freshservice.

Role & responsibilities

• Handle and resolve IT support requests using helpdesk tools.
• Log, track, prioritize, update, and close support tickets.
• Troubleshoot hardware, software, desktop, laptop, printer, email, and network connectivity issues.
• Provide technical support for Windows OS and end-user systems.
• Escalate unresolved issues to the appropriate technical teams.
• Monitor ticket status and ensure timely resolution as per SLA requirements.
• Maintain accurate records of incidents, service requests, and resolutions.
• Provide effective end-user support and maintain customer satisfaction.

Preferred candidate profile

• Troubleshooting skills in Windows OS, desktops, laptops, and printers.
• Basic knowledge of networking, LAN, Wi-Fi, and email configuration.
• Good communication and problem-solving skills.
• Candidates must have relevant experience in IT Helpdesk / Service Desk support.
• Must be comfortable handling user queries and technical issues.
• Should be a team player with a customer-focused approach.