IT Helpdesk Support Professional

Interspence Solutions Llp; Mumbai; Presencial; INR 250.000 - 420.000; Jornada completa

Descripción de la vacante

Interspence Solutions in Mumbai is seeking an experienced IT Helpdesk Support to assist internal users, troubleshoot software and hardware issues, and ensure smooth operation of computer systems.

The role requires a Bachelor’s or higher in IT/CS, knowledge of Active Directory, Windows, and Office Suite, and a customer-focused, detail-oriented approach in a fast-paced environment. 4 days office, 12-hour shifts.

Formación

• Education: Bachelor’s or Advanced degree in Information Technology, Computer Science, or related field.
• Certifications (e.g., CompTIA A+, Microsoft Certified Professional) are advantageous.
• Proven experience as an IT Helpdesk Support or similar role.
• Strong knowledge on Active Directory, Microsoft Windows and Office Suite.
• Familiarity with hardware components, network protocols, and troubleshooting techniques.
• Excellent Customer Service and Communication Skills.
• Ability to prioritize and manage multiple tasks in a fast-paced environment.
• Attention to detail and strong problem-solving skills.

Responsabilidades

• Respond to user inquiries and provide technical support via phone, email.
• Diagnose and resolve software and hardware issues, including desktops, laptops, printers, and other peripherals.
• Install, configure, and update software applications and operating systems.
• Set up and maintain user accounts, permissions, and passwords.
• Assist in the deployment and maintenance of network infrastructure components.
• Track and document all user interactions and resolutions in the helpdesk ticketing system.
• Provide training and guidance to users on basic software and hardware usage.
• Stay up-to-date with the latest technology trends and IT best practices.

Conocimientos

Customer service

Communication skills

Problem solving

Task prioritization

Attention to detail

Educación

Bachelor's or higher in IT/CS

Herramientas

Active Directory

Windows OS

Office Suite

Descripción del empleo

About Company

Interspence Solutions ( interspence.com ) was established in August 2017 and is a company that provides IT consulting and support services within the manufacturing and process industry. Interspence has entered into a long-term contract with a Major US-based Oil Gas company to provide skilled IT resources and services under the direction of their IT leadership team. The company is transforming its business through heavy investments in technology around real-time data capture, Big Data platforms, in-memory databases, analytical engines, and elastic search services. There is also a significant push towards mobility, with most of the applications being converted into mobile apps. The company is also looking to move towards Elastic Search soon. With this considerable push within the IT space, there is an increasing need for skilled and talented resources. Towards this end, we are searching for talented and smart resources who wish to learn and grow their skills working with a company that is defining the art of the possible with the latest technology

Job Title

IT Helpdesk Support (Work from Office).

Job Location

Mumbai - Andheri (E).

Work Mode

IN - OFFICE (4 days working- 3 days week-off: Rotational)

Hours of Operation

4 days working - 12hrs shift (5:30 am to 5:30 pm summer time 6:30 am to 6:30 pm winter time) - Rotational.

Role Summary

We are seeking an experienced and customer-oriented IT Helpdesk Support professional to join our team. As an IT Helpdesk Support, you will be responsible for providing technical assistance and support to our internal users, troubleshooting software and hardware issues, and ensuring the smooth operation of our computer systems.

Key Responsibilities

• Respond to user inquiries and provide technical support via phone, email.


• Diagnose and resolve software and hardware issues, including desktops, laptops, printers, and other peripherals.


• Install, configure, and update software applications and operating systems.


• Set up and maintain user accounts, permissions, and passwords.


• Assist in the deployment and maintenance of network infrastructure components.


• Collaborate with other IT team members to escal


• Track and document all user interactions and resolutions in the helpdesk ticketing system.


• Provide training and guidance to users on basic software and hardware usage.


• Stay up-to-date with the latest technology trends and IT best practices.

Qualification

Education: Bachelor s or Advanced degree in Information Technology, Computer Science, or related field.

Competencies Required

• Certifications (e.g., CompTIA A+, Microsoft Certified Professional) are advantageous.


• Proven experience as an IT Helpdesk Support or similar role.


• Strong knowledge on Active directory, Microsoft Windows and Office Suite


• Familiarity with hardware components, network protocols, and troubleshooting techniques.


• Excellent Customer Service and Communication Skills.


• Ability to prioritize and manage multiple tasks in a fast-paced environment.


• Attention to detail and strong problem-solving skills.

Job Type

Full Time

Job Location

Mumbai