IT Support Engineer, India

Interpolitan Money

Mumbai Suburban

On-site

INR 600,000 - 1,200,000

Full time

14 days+

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Benefits offered by this job

Attractive base salary

Opportunity to learn and develop new skills

Quarterly team celebrations

Employee health insurance

Compulsory birthday off

2 days annually to volunteer for an initiative or charity

Annual company Unplugged Week

Job summary

Interpolitan Money is seeking an IT Engineer to manage the IT infrastructure, ensure seamless operations, and support business growth in Mumbai. The role involves extensive collaboration with internal teams on system security, troubleshooting, and maintaining IT efficiency. Ideal candidates have 3-5 years of relevant experience in IT support and a solid understanding of various technologies.

Qualifications

3-5 years of experience in IT support, system administration, or network management.
Strong knowledge of Windows and Mac operating systems, cloud platforms, and virtualization technologies.
Experience with networking protocols, firewalls, and security solutions.
Familiarity with IT service management tools and ticketing systems.
Ability to troubleshoot software, hardware, and connectivity issues efficiently.
Strong problem-solving skills with the ability to work independently and as part of a team.
Excellent communication skills and a customer-service mindset.

Responsibilities

Manage and maintain IT infrastructure, including servers, networks, and cloud-based services.
Oversee end-to-end asset lifecycle management, including procurement, assignment, tracking, and decommissioning of IT assets.
Implement and enforce endpoint security measures, including OS patching, antivirus updates, and encryption policies.
Provide technical support to employees, troubleshooting hardware, software, and connectivity issues.

Skills

Network Management

Windows Operating Systems

Mac Operating Systems

Cloud Platforms (Azure, AWS)

Virtualization Technologies

Cybersecurity Measures

Troubleshooting

Communication Skills

Job description

1 month ago Be among the first 25 applicants

About Interpolitan Money

Interpolitan has a purpose to empower global opportunities for our clients, partners and people.

About Interpolitan Money

Interpolitan has a purpose to empower global opportunities for our clients, partners and people.

We offer tailored services and multi-currency solutions for seamless local and international transactions, helping businesses and individuals overcome traditional banking barriers.

In the past, financial journeys were fraught with red tape, slow systems and arbitrary transaction limits. Now, everything has changed. Thanks to our unique approach, Interpolitan clients can easily meet financial goals and make cross-border transactions worldwide.

We're a values-led organisation and place integrity at the heart of every decision. As we expand both domestically and internationally, these core principles empower us and help us drive growth and the development of company culture in an ethical way.

Our global business has team members in the UK, India, UAE and Canada. We're looking for talented innovators who are passionate, positive and capable of thinking outside the box to solve challenges.

If you share our values and would like to be part of our journey, we encourage you to apply for one of our open roles.

Interpolitan Money is seeking an IT Engineer to manage and optimize our IT infrastructure, ensuring seamless operations across networks, security, and systems. This role will be crucial in maintaining technology efficiency and supporting business growth.

You'll work closely with internal teams to enhance system security, improve efficiency, and troubleshoot technical issues.

What you'll be doing:

Asset Lifecycle Management
Oversee end-to-end asset lifecycle management, including procurement, assignment, tracking, and decommissioning of IT assets
Ensure all IT assets are properly documented, tracked, and maintained with periodic audits
Manage IT inventory, ensuring proper tracking, timely upgrades, and disposal of obsolete assets
Infrastructure Management
Manage and maintain IT infrastructure, including servers, networks, and cloud-based services
Monitor system performance and proactively identify potential issues
Research and implement new technologies to enhance system efficiency
Ensure compliance with relevant IT security and data protection regulations
Security and Compliance
Implement and enforce endpoint security measures, including OS patching, antivirus updates, and encryption policies
Implement and maintain cybersecurity best practices to protect company data
Support business continuity by managing data backups and disaster recovery plans
Support and Operations
Provide technical support to employees, troubleshooting hardware, software, and connectivity issues
Configure and manage software applications, ensuring smooth business operations
Collaborate with internal teams to deploy IT solutions that improve workflow and productivity
Onboarding and Offboarding
Streamline IT onboarding and offboarding processes, ensuring timely provisioning and deprovisioning of accounts and devices
Maintain user access controls and permissions, ensuring security compliance

Requirements

3-5 years of experience in IT support, system administration, or network management
Strong knowledge of Windows and Mac operating systems, cloud platforms (Azure, AWS), and virtualization technologies
Experience with networking protocols, firewalls, and security solutions
Familiarity with IT service management tools and ticketing systems
Ability to troubleshoot software, hardware, and connectivity issues efficiently
Experience managing cybersecurity measures, including antivirus, encryption, and access controls
Strong problem-solving skills with the ability to work independently and as part of a team
Excellent communication skills and a customer-service mindset

Nice to Have