IT Helpdesk Professional

Teckvalley India; Mohali; On-site; INR 180,000 - 240,000; Full time

Job summary

Teckvalley India is seeking an IT Support professional to provide technical assistance for computer systems, software, and hardware. The role involves installing and maintaining hardware, software, networks, printers, and peripherals with a focus on reliable support and user satisfaction.

Applicants should have a Diploma and be capable of diagnosing issues, resolving connectivity problems, and working with IT support tools to ensure smooth day-to-day operations in a rotational shift environment.

Qualifications

• Basic networking concepts and troubleshooting are required.
• Ability to diagnose and resolve hardware issues.
• Familiarity with IT support tools and software.

Responsibilities

• Provide technical assistance and support for queries related to computer systems, software and hardware.
• Install, configure, and maintain computer hardware, software, systems, networks, printers, and peripherals.
• Troubleshoot and resolve issues related to network connectivity, operating systems, and software applications.
• Monitor and respond quickly to requests received through the IT helpdesk.
• Collaborate with team members to ensure timely resolution and high customer satisfaction.

Skills

Networking basics

Hardware troubleshooting

IT support tools

Education

Diploma

Job description

Skills Required

• Basic in Networking concepts and troubleshooting
• Ability to diagnose and resolve hardware issues
• Familiarity with IT support tools and software

Job Responsibilities

• Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware
• Install, configure, and maintain computer hardware, software, systems, networks, printers, and peripherals
• Troubleshoot and resolve issues related to network connectivity, operating systems, and software applications
• Monitor and respond quickly and effectively to requests received through the IT helpdesk
• Collaborate with team members to ensure timely resolution of issues and maintain high levels of customer satisfaction

Department: IT

Education: Diploma

Job Shift Type: Rotational Shift