Helpdesk Senior Representative - ITIL

NTT DATA BUSINESS SOLUTIONS; Bengaluru; On-site; INR 300,000 - 420,000; Full time

Job summary

NTT DATA BUSINESS SOLUTIONS in Bengaluru is seeking a Helpdesk Senior Representative - ITIL to join our support team. You will provide frontline L1/L2 assistance by phone and email, triage incidents, and help customers navigate IT issues with a focus on timely, accurate resolutions.

The role requires good communication, basic networking awareness, and familiarity with standard troubleshooting steps. You will work in rotational shifts and collaborate with internal teams to ensure customer

Qualifications

• 6 months of experience in a helpdesk.
• Good communication skills.
• Rotational shift.
• Basic Technical TS skills.

Responsibilities

• Provides L1 technical guidance in identification, prioritization, and resolution of reported problems by telephone and email.
• Acts as liaison between customer and departments to ensure issues are resolved in a timely manner.
• Shift: Rotational shift.
• Basic technical troubleshooting on issues related to computers and networking.

Skills

Communication

MS Troubleshooting

Networking basics

Technical support

Job description

Job Summary

We are currently seeking a Helpdesk Senior Representative - ITIL to join our team in Bengaluru, Karnataka, India.

Responsibilities

• Provides L1 technical guidance in activities associated with the identification, prioritization, and resolution of reported problems by telephone and email. Activities include recognition, research, isolation, resolution, and follow-up steps.
• Typically, the Analyst level participates in a supportive role by acting as a liaison between customer and departments within the organization, to ensure that all on-line system problems are resolved in an accurate and timely manner.
• Shift: Rotational shift.
• Basic MS troubleshooting.
• Basic computer knowledge.
• Basic TS on networking.
• Basic technical skills for troubleshooting on issues related to computers.

Requirements

• 6 months of experience in a helpdesk.
• Good communication skills.
• Rotational shift.
• Basic Technical TS skills.