IT Help Desk Executive

Fourth Dimension Technologies; Chennai District; On-site; INR 225,000 - 275,000; Full time

Job summary

Fourth Dimension Technologies in Chennai seeks a helpdesk support associate to answer calls, log tickets, and assist users in problem resolution. You will handle password resets, hardware/software guidance, and frontline support for Android/iPhone devices.

You will escalate complex problems to Level 2, maintain standard hardware images, test new equipment, and coordinate with vendors for off-site repairs. 1–4 years experience; immediate joiners preferred; salary 2.25–2.75 LPA.

Qualifications

• 1–4 years of experience in IT helpdesk or equivalent role.
• Strong communication skills and customer service mindset.

Responsibilities

• Answer Helpdesk calls and log tickets in the service system.
• Assist users with problem resolution and password resets.
• Coach users on hardware, software, and file management.

Skills

Communication

Job description

Job Description:

Answer the Helpdesk telephone, log calls in the services ticketing system, and assist the users in problem resolution.

Facilitate user password resets

Coach users in the use of hardware, software, and file management.

Channel and escape technically complex problems to the appropriate resources.

Perform computer equipment repairs; manage network printers and wireless connectivity.

Install software and computer peripherals

Identify when off-site repairs are required and coordinate with third party vendors

Prepare and test new computer equipment and oversee shipping to new store locations

Provide preliminary assessment of problems which may involve network services and escape to Level 2 support and management if required.

Maintain and deploy standard hardware image to variety of hardware platforms.

Contribute ideas and solutions to IT Services issues at large

Ensure warranty and registration requirements are fulfilled

Provide Android/iPhone support and front-line telephone support

Document best practices

Perform other related duties as assigned

Desired Skills/Experience:

Good in communication Skills

Job Location: Chennai

Exp Level: 1 to 4 yrs

Notice Period: Immediate Joiners or 1 week

Salary: 2.25 to 2.75 LPA