Helpdesk

Utobert; Mumbai; On-site; INR 350,000 - 550,000; Full time

Job summary

Utobert in Mumbai is seeking an IT Help Desk Analyst to provide technical assistance for computer systems, software, and hardware. You will respond in person or over the phone and guide users through problem-solving steps to restore services.

The role requires 1–2 years of hands-on help desk experience, strong communication, and TCP/IP networking knowledge. You will install, modify and repair hardware/software, run diagnostics, and ensure user satisfaction.

Qualifications

• 1-2 years direct experience in a technical help desk supporting Windows OS, MS Office, IE in a business environment.
• Knowledge of multiple desktop programs, configuration and debugging techniques.
• Strong work ethic with excellent oral and written communication skills.
• Experience supporting Windows XP to Windows 11, MS Office, Outlook, IE, hardware and mobile devices both in person and remotely.
• Experience with TCP/IP and general networking.

Responsibilities

• Provide technical assistance and support for computer systems, software, and hardware.
• Respond to queries in person or over the phone.
• Maintain daily performance of computer systems.
• Respond to email messages seeking help.
• Walk user through problem-solving steps.
• Install, modify, and repair computer hardware and software.
• Run diagnostic programs to resolve problems.
• Resolve LAN-related technical problems and install peripherals.
• Follow up with users to ensure issues are resolved.

Skills

Windows OS

Microsoft Office

Internet Explorer

Business applications

Desktop programs

Configuration & debugging

TCP/IP networking

Customer service

Team collaboration

Communication skills

Job description

• Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
• Respond to queries either in person or over the phone.
• Maintain daily performance of computer systems.
• Respond to email messages for user seeking help.
• Ask questions to determine nature of problem.
• Walk user through problem-solving process.
• Install, modify, and repair computer hardware and software.
• Run diagnostic programs to resolve problems.
• Resolve technical problems with Local Area Networks (LAN)
• Install computer peripherals for users.
• Follow up with user to ensure issue has been resolved.

Skills Required :

• 1-2 years directly related work experience in a technical help desk position supporting Windows Professional OSs, Microsoft Office all version, Internet Explorer and business applications in a business environment.
• Knowledge of multiple desktop programs, configuration and debugging techniques.
• Strong work ethic, detail oriented as well as excellent oral and written communication skills.
• Sound problem resolution, judgment and decision-making.
• Experience supporting Windows XP to Windows 11, Microsoft Office, Outlook Environment, Internet Explorer, basic hardware issues, desktops, laptops, printers, and mobile devices both in person and remotely.
• Experience with TCP/IP and general networking issues.
• Experience providing superior customer service and support.
• Experience working effectively in a team environment, communicating effectively, resolving issues efficiently, and contributing to the improvement of the infrastructure.
• Strong interpersonal and organization skills, successful in working both independently and in a team environment.