IT Help Desk Technician

SN Cloud Solutions LLC; Bengaluru; On-site; INR 150,000 - 210,000; Full time

Job summary

SN Cloud Solutions LLC in Bengaluru is seeking a competent Help desk technician to provide fast and useful technical assistance on computer systems. You will answer queries on basic technical issues and offer advice to solve them.

An excellent Help desk technician must have good technical knowledge and be able to communicate effectively to understand the problem and explain its solution. The ideal candidate should be customer-oriented, patient, and able to remain calm with difficult customers

Qualifications

• Experience as a help desk technician or customer support role.
• Tech-savvy with working knowledge of office automation products, databases and remote control.
• Good understanding of computer systems, mobile devices and other tech products.
• Ability to diagnose and resolve basic technical issues.
• Proficiency in English.
• Excellent communication skills.
• Customer-oriented and cool-tempered.

Skills

Experience as a help desk technician

Tech-savvy with office automation

Understanding of computer systems and

Diagnose and resolve basic issues

Proficiency in English

Excellent communication skills

Customer-oriented and patient

Education

BSc/BA in IT, Computer Science or relevant field

Job description

Job brief

We are looking for a competent Help desk technician to provide fast and useful technical assistance on computer systems. You will answer queries on basic technical issues and offer advice to solve them. An excellent Help desk technician must have good technical knowledge and be able to communicate effectively to understand the problem and explain its solution. They must also be customer-oriented and patient to deal with difficult customers. The goal is to create value for clients that will help preserve the company’s reputation and business.

Requirements

• Proven experience as a help desk technician or other customer support role
• Tech savvy with working knowledge of office automation products, databases and remote control
• Good understanding of computer systems, mobile devices and other tech products
• Ability to diagnose and resolve basic technical issues
• Proficiency in English
• Excellent communication skills
• Customer-oriented and cool-tempered
• BSc/BA in IT, Computer Science or relevant field