IT Help Desk Technician

Abhi Ram Software Solutions Pvt. Ltd; Bengaluru; On-site; INR 300,000 - 500,000; Full time

Job summary

Abhi Ram Software Solutions Pvt. Ltd in Bengaluru is seeking a competent Help desk technician to provide fast and useful technical assistance on computer systems. You will answer queries on basic technical issues and advise on solutions.

The ideal candidate must have good technical knowledge, excellent communication skills, and a customer-oriented demeanor to effectively deal with customers and resolve their issues.

Qualifications

• Proven experience as a help desk technician or other customer support role.
• Tech savvy with working knowledge of office automation products, databases, and remote control.
• Good understanding of computer systems, mobile devices, and other tech products.

Responsibilities

• Provide fast and useful technical assistance on computer systems.
• Answer queries on basic technical issues and offer advice to solve them.
• Maintain a customer-oriented and patient approach.

Skills

Technical knowledge

Communication

Customer orientation

Problem-solving

Education

BSc/BA in IT, Computer Science or relevant field

Job description

Job brief

We are looking for a competent Help desk technician to provide fast and useful technical assistance on computer systems. You will answer queries on basic technical issues and offer advice to solve them.

An excellent Help desk technician must have good technical knowledge and be able to communicate effectively to understand the problem and explain its solution. They must also be customer-oriented and patient to deal with difficult customers.

The goal is to create value for clients that will help preserve the company’s reputation and business.

Requirements

• Proven experience as a help desk technician or other customer support role
• Tech savvy with working knowledge of office automation products, databases and remote control
• Good understanding of computer systems, mobile devices and other tech products
• Ability to diagnose and resolve basic technical issues
• Proficiency in English
• Excellent communication skills
• Customer-oriented and cool-tempered
• BSc/BA in IT, Computer Science or relevant field