IT Help Desk Technician
BrightPeeps, Inc.
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Job summary
BrightPeeps, Inc. is seeking a competent Help desk technician to provide fast and helpful technical assistance on computer systems in Bengaluru. You will answer queries on basic technical issues and offer advice to solve them, ensuring customer satisfaction.
The ideal candidate has proven help desk experience, strong English communication, and a patient, customer-oriented approach to resolve issues efficiently. Familiarity with office software, databases, and remote control tools is advantageous.
Qualifications
- Proven experience as a help desk technician or other customer support role.
- Tech savvy with working knowledge of office automation products, databases and remote control.
- Good understanding of computer systems, mobile devices and other tech products.
- Ability to diagnose and resolve basic technical issues.
- Proficiency in English
- Excellent communication skills
- Customer-oriented and cool-tempered
- BSc/BA in IT, Computer Science or relevant field
Skills
Education
Tools
Job description
Job brief
We are looking for a competent Help desk technician to provide fast and useful technical assistance on computer systems. You will answer queries on basic technical issues and offer advice to solve them.
An excellent Help desk technician must have good technical knowledge and be able to communicate effectively to understand the problem and explain its solution. They must also be customer-oriented and patient to deal with difficult customers.
The goal is to create value for clients that will help preserve the company’s reputation and business.
Requirements
- Proven experience as a help desk technician or other customer support role
- Tech savvy with working knowledge of office automation products, databases and remote control
- Good understanding of computer systems, mobile devices and other tech products
- Ability to diagnose and resolve basic technical issues
- Proficiency in English
- Excellent communication skills
- Customer-oriented and cool-tempered
- BSc/BA in IT, Computer Science or relevant field
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