It Executive

Tufropes Pvt Ltd.; Pithampur; Presencial; INR 300 000 - 420 000; Tempo integral

Resumo da oferta

Tufropes Pvt Ltd. is seeking an IT support professional to assist end users with hardware and software issues in our India facility. The role involves setting up equipment, diagnosing problems, and maintaining systems to ensure optimal performance.

You will develop training materials and train employees on proper hardware and software usage, while coordinating with vendors for major issues and ensuring timely updates. This position requires strong communication and problem-solving skills.

Qualificações

• Understanding of IT systems, networks and application.
• Excellent analytical skill to diagnose and resolve issues.
• Ability to convey technical information clearly to user and collaborate with technical team.

Responsabilidades

• Respond to user inquiries regarding s/w and h/w issues to resolve problem.
• Set up equipment for employee use, ensuring proper installation of cables, operating systems and software.
• Conduct computer diagnostics to investigate and resolve problems or provide technical assistance.
• Develop training materials and procedures, train user in the proper use of h/w and s/w.
• Oversee the daily performance of computer system and respond to system messages, alerts or failures.
• Perform regular s/w and h/w updates and ensure optimal performance of all devices.
• Maintain records of daily data communication transactions, problems and remedial actions taken.
• Refer major h/s and s/w problems to vendors or technicians for service.

Conhecimentos

IT systems

Network knowledge

Clear communication

Descrição da oferta de emprego

Responsibilities:

• Respond to user inquiries regarding s/w and h/w issues to resolve problem.
• Set up equipment for employee use, ensuring proper installation of cables, operating systems and software.
• Conduct computer diagnostics to investigate and resolve problems or provide technical assistance.
• Develop training materials and procedures, train user in the proper use of h/w and s/w.
• Oversee the daily performance of computer system and respond to system messages, alerts or failures.
• Perform regular s/w and h/w updates and ensure optimal performance of all devices.
• Maintain records of daily data communication transactions, problems and remedial actions taken.
• Refer major h/s and s/w problems to vendors or technicians for service.

Technical Skills:

• Understanding of IT systems, networks and application
• Excellent analytical skill to diagnose and resolve issues
• Ability to convey technical information clearly to user and collaborate with technical team.