It Executive

Thyrocare Technologies Limited; Jaipur; On-site; INR 201,000 - 312,000; Full time

Job summary

Thyrocare Technologies Limited is seeking an IT Help Desk Support professional to assist warehouse staff with technical issues, both on-site and remotely. The role requires 1–3 years of IT support experience, strong hardware and software knowledge, and solid customer service skills.

You will diagnose, resolve, and troubleshoot hardware, software, printers, scanners, and network problems, while maintaining inventory, documenting processes, and training users.

Qualifications

• Any Graduate
• 1–3 years of IT support experience, preferably in warehouse or logistics.
• Strong knowledge of computer hardware, operating systems, and software applications, basic network systems.
• Excellent problem-solving and troubleshooting skills.
• Customer-focused with outstanding communication and interpersonal abilities.
• Ability to work independently and as part of a team.
• Detail-oriented and well-organized.
• Willingness to work in shifts or extended hours, if required.

Responsibilities

• Act as the first point of contact for warehouse staff seeking technical assistance, both in person and remotely.
• Provide prompt and efficient resolution of hardware, software, and network-related issues.
• Diagnose and resolve technical issues reported by warehouse personnel related to computers, printers, scanners, and other IT equipment.
• Escalate complex problems to the IT team or vendors when necessary and follow up to ensure timely resolution.
• Maintain an accurate inventory of IT hardware, software licenses, and related equipment used in the warehouse.
• Assist in the procurement and deployment of new IT assets as needed.
• Ensure data security measures are followed, including regular backups of critical systems and data.
• Assist in implementing security protocols to protect sensitive information.
• Conduct training sessions for warehouse personnel on IT procedures, best practices, and software usage.
• Maintain documentation for IT processes, troubleshooting guides, and user manuals.

Skills

Hardware troubleshooting

Operating systems

Software applications

Networking basics

Customer service

Communication

Teamwork

Problem solving

Education

Graduation (Any)

Tools

Printers

Scanners

IT hardware

Networking equipment

Job description

Job Description

Any Graduate

Proven experience (1-3 years) in providing IT support, preferably in a warehouse or logistics setting.

Strong knowledge of computer hardware, operating systems, and software applications, Basic network systems.

Excellent problem-solving and troubleshooting skills.

Customer-focused with outstanding communication and interpersonal abilities.

Ability to work independently and as part of a team.

Detail-oriented and well-organized.

Willingness to work in shifts or extended hours, if required.

1. Help Desk Support:

• Act as the first point of contact for warehouse staff seeking technical assistance, both in person and remotely.
• Provide prompt and efficient resolution of hardware, software, and network-related issues.

2. Troubleshooting and Problem Resolution:

• Diagnose and resolve technical issues reported by warehouse personnel related to computers, printers, scanners, and other IT equipment.
• Escalate complex problems to the IT team or vendors when necessary and follow up to ensure timely resolution.

3. Inventory Management:

• Maintain an accurate inventory of IT hardware, software licenses, and related equipment used in the warehouse.
• Assist in the procurement and deployment of new IT assets as needed.

4. Data Security and Backup:

• Ensure data security measures are followed, including regular backups of critical systems and data.
• Assist in implementing security protocols to protect sensitive information.

5. User Training and Documentation:

• Conduct training sessions for warehouse personnel on IT procedures, best practices, and software usage.
• Maintain documentation for IT processes, troubleshooting guides, and user manuals.