IT Help Desk Executive

White Gold; Bengaluru; Presencial; INR 400.000 - 560.000; Jornada completa

Descripción de la vacante

White Gold in Bengaluru is seeking an IT helpdesk coordinator to register, prioritize, and route IT tickets while ensuring SLA adherence. You will manage end-to-end procurement, vendor interactions, and asset management in a fast-paced environment.

The role requires hands-on experience with ticketing tools, MS Excel/Sheets, and IT hardware, with strong communication and documentation skills to coordinate across teams.

Formación

• 3–5 years of experience in IT helpdesk coordination, procurement, or vendor management.
• Knowledge of ticketing tools, MS Excel/Google Sheets, and IT hardware.
• Strong communication, coordination, follow-up, and documentation skills.

Responsabilidades

• Register, prioritize, and allocate IT support tickets; ensure SLA compliance.
• Manage end-to-end IT procurement lifecycle including POs and invoicing.
• Coordinate with IT vendors for quotes, repairs, AMC renewals, and deliveries.
• Maintain IT asset registers and handle asset issuance/returns.
• Maintain ticket, procurement, vendor, and asset handover reports.

Conocimientos

3-5 y exp

Ticketing tools

MS Excel/Sheets

IT hardware

Communication

Coordination

Documentation

Herramientas

MS Excel

Google Sheets

Descripción del empleo

Key Responsibilities

• Ticket Management: Register, prioritize, and allocate IT support tickets to engineers; continuously follow up until resolution and closure, ensuring SLA compliance.
• IT Procurement: Manage the end-to-end procurement lifecycle, including purchase requests, vendor quotations, comparative statements, approvals, purchase orders, delivery, and invoice coordination.
• Vendor Management: Coordinate with IT vendors for quotations, service requests, repairs, warranty claims, AMC renewals, and timely delivery of IT products and services.
• IT Asset Management: Maintain the asset register and coordinate asset issuance to new joiners, asset returns from exiting employees, and inventory verification.
• Reporting & Documentation: Maintain ticket reports, procurement records, vendor details, purchase documentation, and asset handover records.

Required Skills

• 3–5 years of experience in IT helpdesk coordination, procurement, or vendor management.
• Knowledge of ticketing tools, MS Excel/Google Sheets, and IT hardware.
• Strong communication, coordination, follow-up, and documentation skills.