It Executive

Thyrocare; Gurugram District; On-site; INR 250,000 - 400,000; Full time

Job summary

Thyrocare is seeking an IT Help Desk Support for our warehouse operations in Haryana. The role involves resolving hardware, software, and network issues, assisting staff both on-site and remotely, and maintaining IT asset inventories.

Candidates should have 1–3 years of IT support experience and be comfortable with shifts. The position emphasizes customer-focused service, strong communication, and the ability to work independently or with a team while ensuring data security and proper

Qualifications

• 1-3 years proven IT support experience, preferably in warehouse/logistics.
• Strong knowledge of hardware, OS, software applications, basic network systems.
• Excellent problem-solving and troubleshooting skills.
• Customer-focused with outstanding communication and interpersonal abilities.
• Ability to work independently and as part of a team.
• Detail-oriented and well-organized.
• Willingness to work in shifts or extended hours if required.

Responsibilities

• Act as the first point of contact for warehouse staff seeking technical assistance, both in person and remotely.
• Provide prompt resolution of hardware, software, and network issues.
• Diagnose and resolve IT issues related to computers, printers, scanners, and other equipment.
• Maintain accurate inventory of IT hardware, software licenses, and related equipment.
• Ensure data security measures and regular backups; assist in security protocols.
• Conduct training sessions for warehouse staff on IT procedures and document processes.

Skills

IT support

Troubleshooting

Customer service

Communication

Teamwork

Detail-oriented

Shift work

Education

Any Graduate

Job description

Job Description

Any Graduate

Proven experience (1-3 years) in providing IT support, preferably in a warehouse or logistics setting.

Strong knowledge of computer hardware, operating systems, and software applications, Basic network systems.

Excellent problem-solving and troubleshooting skills.

Customer-focused with outstanding communication and interpersonal abilities.

Ability to work independently and as part of a team.

Detail-oriented and well-organized.

Willingness to work in shifts or extended hours, if required.

Help Desk Support

• Act as the first point of contact for warehouse staff seeking technical assistance, both in person and remotely.
• Provide prompt and efficient resolution of hardware, software, and network-related issues.

Troubleshooting and Problem Resolution

• Diagnose and resolve technical issues reported by warehouse personnel related to computers, printers, scanners, and other IT equipment.
• Escalate complex problems to the IT team or vendors when necessary and follow up to ensure timely resolution.

Inventory Management

• Maintain an accurate inventory of IT hardware, software licenses, and related equipment used in the warehouse.
• Assist in the procurement and deployment of new IT assets as needed.

Data Security and Backup

• Ensure data security measures are followed, including regular backups of critical systems and data.
• Assist in implementing security protocols to protect sensitive information.

User Training and Documentation

• Conduct training sessions for warehouse personnel on IT procedures, best practices, and software usage.
• Maintain documentation for IT processes, troubleshooting guides, and user manuals.