IT Engineer (Full Time) - Noida

Cogito Tech; Greater Noida; On-site; INR 600,000 - 700,000; Full time

Job summary

Cogito Tech LLC in Noida, Uttar Pradesh, is seeking an experienced IT Engineer to manage and support our IT infrastructure in a fast-paced BPO setting. You will troubleshoot hardware, software, and network issues, coordinate with international clients by calls and emails, and ensure security and policy compliance across the environment.

The role requires 5–7 years of IT operations experience, strong English communication, and the ability to work in rotational shifts six days a week.

Qualifications

• Bachelor's degree or diploma in Information Technology, Computer Science, or a related field.
• 5 to 7 years of relevant experience in IT support, IT infrastructure, or technical operations, preferably in a BPO or IT-enabled services environment.
• Strong knowledge of Windows operating systems, hardware troubleshooting, networking, and IT infrastructure management.
• Experience in handling IT incidents, service requests, and technical escalations.
• Excellent verbal and written English communication skills.
• Proven ability to communicate effectively with international clients over calls and emails.
• Strong troubleshooting, analytical, and problem-solving skills.
• Ability to work independently as well as collaboratively with cross-functional teams.
• Willingness to work in rotational shifts, including night shifts, and six days a week.

Responsibilities

• Manage, monitor, and maintain IT infrastructure, including desktops, laptops, servers, networks, and other IT equipment.
• Provide technical support and troubleshoot hardware, software, network, and system-related issues.
• Handle IT support requests and resolve technical issues within defined SLAs.
• Communicate with international clients over calls and emails to understand, investigate, and resolve issues.
• Provide clear and professional technical updates, troubleshooting guidance, and resolutions to clients.
• Manage user accounts, access permissions, system configurations, and IT security requirements.
• Monitor network connectivity, system performance, and infrastructure availability.
• Coordinate with internal IT teams, vendors, and other stakeholders to resolve complex technical issues.
• Maintain IT documentation, incident reports, and technical support records.
• Ensure compliance with company IT policies, data security standards, and operational procedures.

Skills

Windows OS

Hardware Troubleshooting

Networking

IT Infrastructure

Incident Management

English Communication

Cross-functional Collaboration

Shift Rotations

Education

Bachelor's degree or diploma in Information Technology / Computer Science

Job description

Cogito having a strong presence in USA and its delivery center in Delhi NCR, India, specializes in Human Empowered Automation. Our mission is to help our customers innovate and scale by solving their day-to-day data needs. Using our skilled on-demand workforce, we partner with Machine Learning, Artificial Intelligence, Technology and eCommerce clients to develop high-quality data sets used to build and enhance various cutting-edge business applications.

We are looking for an experienced IT Engineer to manage and support the company's IT infrastructure, troubleshoot technical issues, and ensure smooth day-to-day IT operations in a BPO environment.

Candidate should have strong technical knowledge, excellent English communication skills, and the ability to communicate professionally with international clients over calls and emails.

Key Responsibilities:

• Manage, monitor, and maintain IT infrastructure, including desktops, laptops, servers, networks, and other IT equipment.
• Provide technical support and troubleshoot hardware, software, network, and system-related issues.
• Handle IT support requests and resolve technical issues within the defined timelines and service-level agreements (SLAs).
• Communicate with international clients over calls and emails to understand, investigate, and resolve technical issues.
• Provide clear and professional technical updates, troubleshooting guidance, and resolutions to clients.
• Manage user accounts, access permissions, system configurations, and IT security requirements.
• Monitor network connectivity, system performance, and infrastructure availability.
• Coordinate with internal IT teams, vendors, and other stakeholders to resolve complex technical issues.
• Maintain IT documentation, incident reports, and technical support records.
• Ensure compliance with company IT policies, data security standards, and operational procedures.

Required Skills & Qualifications:

• Bachelor's degree or diploma in Information Technology, Computer Science, or a related field.
• 5 to 7 years of relevant experience in IT support, IT infrastructure, or technical operations, preferably in a BPO or IT-enabled services environment.
• Strong knowledge of Windows operating systems, hardware troubleshooting, networking, and IT infrastructure management.
• Experience in handling IT incidents, service requests, and technical escalations.
• Excellent verbal and written English communication skills.
• Proven ability to communicate effectively with international clients over calls and emails.
• Strong troubleshooting, analytical, and problem-solving skills.
• Ability to work independently as well as collaboratively with cross-functional teams.
• Willingness to work in rotational shifts, including night shifts, and six days a week.

Compensation & Joining

• CTC: 6-7 LPA OR depending on experience and technical expertise.
• Work Location: Noida, Sector 59 & Sector 2.
• Working Schedule: 6 days a week with rotational shifts.
• Joining Requirement: Immediate joiners or candidates who can join as soon as possible.

NOTE: Need candidate who should be staying nearby our Sector 2 or Sector 59 Office or upto 15 km