IT Desktop Engineer

Triwill Group; India; On-site; INR 800,000 - 1,200,000; Full time

Job summary

Triwill Group in India is seeking an IT Desktop Engineer to provide advanced technical support for enterprise desktop environments and act as a key escalation point for complex IT issues.

The role involves troubleshooting Windows, productivity applications, hardware, and user-profile problems while focusing on permanent solutions, with exposure to modern endpoint technologies such as Microsoft Intune and Azure Virtual Desktop in a distributed environment.

Qualifications

• Experience troubleshooting Windows, hardware, and user profile issues.
• Ability to document solutions clearly and share knowledge with teams.
• Strong customer service and communication skills are essential.

Responsibilities

• Troubleshoot Windows, productivity apps, and hardware issues.
• Serve as escalation point for complex IT problems.
• Contribute to standardization, documentation, and process improvements.

Skills

Windows troubleshooting

Intune

Azure Virtual Desktop

Tools

Azure Virtual Desktop

Microsoft Intune

Job description

Description:

• This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for an IT Desktop Engineer based in India.
• This role provides advanced technical support for enterprise desktop environments, acting as a key escalation point for complex IT issues.
• You will troubleshoot challenging Windows, productivity application, hardware, and user-profile problems while focusing on permanent solutions.
• The position combines hands-on technical troubleshooting with opportunities to develop expertise in modern endpoint and virtual desktop technologies.
• You will gain practical exposure to Microsoft Intune and Azure Virtual Desktop while supporting a distributed enterprise technology environment.
• Strong customer service and communication will be essential as you translate technical issues into clear solutions for users and support teams.
• You will also contribute to standardization, documentation, knowledge sharing, software distribution, and process improvements.
• This is an opportunity to grow your technical capabilities while making a measurable impact on the employee technology experience.