Customer Care Executive

Talent Acquaintance; Chennai District; Presencial; INR 250 000 - 380 000; Tempo integral

Resumo da oferta

Talent Acquaintance in Chennai, India is seeking a customer support specialist to provide technical assistance to customers via phone, email, or chat.

You will troubleshoot complex issues, collaborate with internal teams, and develop knowledge of products to improve satisfaction. The role emphasizes strong communication, problem-solving, and the ability to learn quickly in a fast-paced environment.

Qualificações

• Strong understanding of technical concepts and principles.
• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment and prioritize tasks effectively.
• Strong problem-solving and analytical skills.
• Experience with customer service software and tools.
• Ability to adapt to new technologies and learn quickly.

Responsabilidades

• Provide technical support and assistance to customers via phone, email, or chat.
• Troubleshoot and resolve complex technical issues efficiently.
• Collaborate with internal teams to enhance product knowledge and improve customer satisfaction.
• Develop and maintain comprehensive knowledge of products and services.
• Analyze customer feedback and suggest improvements to the company's products and services.
• Build strong relationships with customers to ensure long-term loyalty and retention?

Conhecimentos

Technical concepts

Communication skills

Problem-solving

Analytical skills

Customer service tools

Descrição da oferta de emprego

Roles and Responsibility

• Provide technical support and assistance to customers via phone, email, or chat.
• Troubleshoot and resolve complex technical issues efficiently.
• Collaborate with internal teams to enhance product knowledge and improve customer satisfaction.
• Develop and maintain comprehensive knowledge of products and services.
• Analyze customer feedback and suggest improvements to the company's products and services.
• Build strong relationships with customers to ensure long-term loyalty and retention.

Job Requirements

• Strong understanding of technical concepts and principles.
• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment and prioritize tasks effectively.
• Strong problem-solving and analytical skills.
• Experience with customer service software and tools.
• Ability to adapt to new technologies and learn quickly.