IT Customer Care Executive

Netsol It Solutions; Surat; On-site; INR 300,000 - 600,000; Full time

Job summary

Netsol It Solutions is seeking a customer-focused Technical Support professional in Surat to deliver timely assistance by phone, email, or chat. You will troubleshoot software and hardware issues, collaborate with internal teams, and maintain product knowledge to ensure accurate information for customers.

The role emphasizes identifying issues early, escalating when needed, and using customer feedback to improve the overall experience. Genuine interest in helping users is essential.

Qualifications

• Provide timely and effective technical support to customers.
• Troubleshoot and resolve complex issues related to software and hardware.
• Escalate issues to senior management to prevent service disruptions.

Responsibilities

• Provide timely and effective technical support to customers via phone, email, or chat.
• Troubleshoot and resolve complex technical issues related to software applications and hardware systems.
• Collaborate with internal teams to identify and implement solutions for customer requests and concerns.
• Develop and maintain comprehensive knowledge of our products and services to provide accurate information to customers.
• Identify and escalate potential issues to senior management to prevent service disruptions.
• Continuously monitor customer feedback and suggest improvements to enhance overall customer experience.

Skills

Technical support

Troubleshooting

Customer communication

Collaboration

Job description

• Provide timely and effective technical support to customers via phone, email, or chat.
• Troubleshoot and resolve complex technical issues related to software applications and hardware systems.
• Collaborate with internal teams to identify and implement solutions for customer requests and concerns.
• Develop and maintain comprehensive knowledge of our products and services to provide accurate information to customers.
• Identify and**escalate** potential issues to senior management to prevent service disruptions.
• Continuously monitor customer feedback and suggest improvements to enhance overall customer experience.

Disclaimer: This job posting and Location has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.