Customer Care Executive

Talent Acquaintance; Greater Noida; On-site; INR 300,000 - 450,000; Full time

Job summary

Talent Acquaintance in Greater Noida seeks a customer support associate to provide technical assistance to customers via phone, email or chat. You will troubleshoot complex issues, collaborate with internal teams to enhance product knowledge, and improve customer satisfaction.

The role requires strong communication, problem-solving skills, and the ability to learn quickly in a fast-paced environment. Join us to build lasting customer loyalty and contribute to product improvements.

Qualifications

• Strong technical understanding and ability to explain complex concepts.
• Excellent communication and interpersonal skills.
• Experience with customer service software and tools.

Responsibilities

• Provide technical support and assistance to customers via phone, email, or chat.
• Troubleshoot and resolve complex technical issues efficiently.
• Collaborate with internal teams to enhance product knowledge and improve customer satisfaction.
• Develop and maintain comprehensive knowledge of products and services.
• Analyze customer feedback and suggest improvements to the company's products and services.
• Build strong relationships with customers to ensure long-term loyalty and retention.

Skills

Technical concepts

Communication skills

Prioritization

Problem solving

Customer service tools

Adapt to new tech

Tools

CRM software

Job description

Roles and Responsibility

• Provide technical support and assistance to customers via phone, email, or chat.
• Troubleshoot and resolve complex technical issues efficiently.
• Collaborate with internal teams to enhance product knowledge and improve customer satisfaction.
• Develop and maintain comprehensive knowledge of products and services.
• Analyze customer feedback and suggest improvements to the company's products and services.
• Build strong relationships with customers to ensure long-term loyalty and retention.

Job Requirements

• Strong understanding of technical concepts and principles.
• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment and prioritize tasks effectively.
• Strong problem-solving and analytical skills.
• Experience with customer service software and tools.
• Ability to adapt to new technologies and learn quickly.