IT Application Support Engineer

SHFIN Credit Pvt Ltd; Nagpur District; On-site; INR 300,000 - 520,000; Full time

Job summary

SHFIN Credit Pvt Ltd is seeking candidates with 1 to 3 years of IT support experience in banking or NBFC to handle application support, incident management, and vendor coordination. The role involves working with Loan Management System, conducting testing and UAT, and ensuring smooth production validation.

Responsibilities include requirement analysis, change requests, onboarding users, access control, SOP creation, and driving IT governance along with continuous improvement initiatives.

Qualifications

• 1 to 3 years of experience in IT Support in Banking or NBFC.
• Experience with Loan Management System preferred.

Responsibilities

• Application support and production issue management
• Incident tracking and prioritization
• Vendor coordination and issue resolution
• Business requirement analysis and functional discussions
• Change Requests and enhancement coordination
• Application implementation and integration support
• Testing, UAT and production validation
• User onboarding, access management and configuration
• SOP creation, documentation and knowledge management
• Infrastructure planning and operational coordination
• IT governance and continuous improvement initiatives

Skills

IT Support experience

Banking/NBFC domain exposure

Loan Management System experience

Job description

Role & responsibilities

• Application support and production issue management


• Incident tracking and prioritization


• Vendor coordination and issue resolution


• Business requirement analysis and functional discussions


• Change Requests (CRs) and enhancement coordination


• Application implementation and integration support


• Testing, UAT and production validation


• User onboarding, access management and configuration


• SOP creation, documentation and knowledge management


• Infrastructure planning and operational coordination


• IT governance and continuous improvement initiatives

Preferred candidate profile

• Candidates with 1 to 3 years of experience in IT Support in Banking or NBCC.


• Should have worked in Loan Managment System