Application Functional Support

Talent21; Mumbai, Chennai District; On-site; INR 1,500,000 - 2,100,000; Full time

Job summary

Talent21 is seeking an Application Functional Support specialist in Mumbai to provide business support, manage functional incidents, and collaborate with internal teams to keep banking and fintech processes running smoothly.

The ideal candidate has 8-10 years of experience, strong ITIL knowledge, and excellent English communication. You will monitor mobile and web applications, apply best practices, and ensure timely resolutions while maintaining quality and compliance.

Qualifications

• 8-10 years of professional experience in application support and functional incident management.
• In-depth product knowledge, with a proven track record of addressing complex business queries in a regulated industry (banking, payments, fintech).
• Monitoring, troubleshooting Mobile and Web applications.
• Solution management business use case clarification with the technology exposure.
• Functional support experience, with the ability to resolve business-related issues.
• Application monitoring and troubleshooting skills

Responsibilities

• Provide business support and guidance to stakeholders, leveraging product knowledge and application support expertise
• Manage and resolve functional incidents, ensuring minimal disruption to business operations and providing timely resolutions
• Collaborate with internal teams to ensure seamless operations and resolve functional issues.
• Apply ITIL principles and incident management best practices to ensure efficient and effective issue resolution
• Test and simulate business processes and applications to identify areas for improvement and optimize performance
• Provide support and guidance to business users, addressing queries and concerns in a timely and professional manner.
• Team player
• Effectively communicate work and delivery status
• Open to adaptation of new technology, learning and implementation within the project.
• Ensure delivery timelines are met while maintaining high quality and compliance standards.

Skills

Application support

Incident management

Stakeholder guidance

ITIL principles

Mobile & Web monitoring

English communication

Analytical skills

Agile exposure

Banking/Fintech knowledge

Linux (beginner)

Education

Bachelor's Degree or equivalent

Tools

Monitoring tools exposure

Linux (beginner)

Job description

Job description:

Application Functional Support Customer Data & Services:

Responsibilities:

Direct responsibilities

• Provide business support and guidance to stakeholders, leveraging product knowledge and application support expertise
• Manage and resolve functional incidents, ensuring minimal disruption to business operations and providing timely resolutions
• Collaborate with internal teams to ensure seamless operations and resolve functional issues.
• Apply ITIL principles and incident management best practices to ensure efficient and effective issue resolution
• Test and simulate business processes and applications to identify areas for improvement and optimize performance
• Provide support and guidance to business users, addressing queries and concerns in a timely and professional manner.

Contributing responsibilities

• Team player
• Effectively communicate work and delivery status
• Open to adaptation of new technology, learning and implementation within the project.
• Ensure delivery timelines are met while maintaining high quality and compliance standards.

Technical & Behavioral competencies

• 8-10 years of professional experience in Application support and functional incident management.
• In-depth product knowledge, with a proven track record of addressing complex business queries in a regulated industry (banking, payments, fintech).
• Monitoring, troubleshooting Mobile and Web applications.
• Solution management business use case clarification with the technology exposure.
• Functional support experience, with the ability to resolve business-related issues.
• Application monitoring and troubleshooting skills
• Linux, application monitoring tools exposure - Beginner level
• Exposure in applying ITIL principles
• Strong English communication skills (written and spoken).
• Proficient in analytical skills

Specific qualifications

• 8 - 10 years of relevant professional experience along with Bachelor's Degree or equivalent

Skills Referential (Required knowledge, skills and abilities)

Other Skills:

• Agile methodology exposure
• Knowledge of banking products is a nice to have
• Proactive mindset

Education Level: Bachelor Degree or equivalent

Location: Chennai / Mumbai