Senior Manager - Application

HDB Financial Services Ltd.; Mumbai; On-site; INR 700,000 - 900,000; Full time

Job summary

A financial services company in Mumbai is seeking an Application Support specialist to monitor and maintain core banking applications while managing IT projects related to upgrades and migrations. Candidates should have experience in incident management, stakeholder communication, and a strong knowledge of banking applications. This role also involves process improvement and ensuring compliance with regulatory standards. Excellent communication and analytical skills are crucial for success in this position.

Qualifications

• Experience with banking applications, lending platforms, payment gateways.
• Ability to perform root cause analysis and implement preventive measures.
• Proficiency in driving automation and enhancement of application performance.

Responsibilities

• Monitor and maintain core banking/financial applications.
• Handle incident management, service requests, and problem resolution.
• Ensure SLA adherence and timely communication with stakeholders.
• Drive automation and efficiency in support processes.

Skills

Incident management

Stakeholder management

Analytical skills

Knowledge of banking applications

Automation

Tools

Oracle

SQL

Middleware

APIs

Cloud platforms

Job description

• Monitor and maintain core banking/financial applications.
• Handle incident management, service requests, and problem resolution.
• Ensure SLA adherence and timely communication with stakeholders.
• Perform root cause analysis and implement preventive measure
• Manage IT projects related to application upgrades, migrations, and new implementations.
• Coordinate with cross-functional teams (business, operations, vendors).
• Ensure projects meet regulatory compliance (RBI, Internal Audit etc. norms).
• Track project timelines, budgets, and deliverables.

Application Support

Key Responsibilities & Required Skills

• Monitor and maintain core banking/financial applications.
• Handle incident management, service requests, and problem resolution.
• Ensure SLA adherence and timely communication with stakeholders.
• Perform root cause analysis and implement preventive measure

Project Handling

• Manage IT projects related to application upgrades, migrations, and new implementations.
• Coordinate with cross-functional teams (business, operations, vendors).
• Ensure projects meet regulatory compliance (RBI, Internal Audit etc. norms).
• Track project timelines, budgets, and deliverables.

Process Improvement

• Drive automation and efficiency in support processes.
• Implement monitoring tools and dashboards for proactive issue detection.
• Suggest enhancements to improve application performance and reliability.

Technical Expertise

• Knowledge of banking applications, Lending platforms, payment gateways, CRM, ERP systems.
• Familiarity with databases (Oracle, SQL, NoSql DB), middleware, APIs, cloud platforms.
• Understanding of ITIL processes (incident, problem, change management).

Soft Skills

• Excellent communication and stakeholder management.
• Ability to lead teams and manage vendors.
• Strong analytical and problem-solving skills.