ISSRRN000560 - Infra Tech Support Practitioner

Accenture PLC; Gurugram District; On-site; INR 300,000 - 420,000; Full time

Job summary

Accenture PLC in Gurugram is seeking an early-career Service Desk professional to contribute actively and independently as a subject matter expert. You will engage in discussions and develop solutions to work-related challenges while growing your skills in service desk management.

In this role you will ensure production systems are available, drive incident resolution, and help restore services efficiently, while adhering to disaster recovery and data retention policies.

Qualifications

• Beginner proficiency in Service Desk Management.
• Minimum of 1 year of experience in related skills.
• Bachelor's Degree in a relevant field of studies.

Responsibilities

• Ensure production systems are available and operating according to defined service level agreements.
• Drive incident and outage resolution and maintain clear communication throughout the process.
• Facilitate the restoration of service to the production environment efficiently and effectively.
• Establish and maintain disaster recovery procedures to safeguard operational continuity.
• Maintain data retention practices in alignment with organizational policies.

Skills

Service Desk Management

Education

Bachelor's Degree

Job description

THE WORK

Discover the opportunity to contribute actively and independently while becoming a subject matter expert. You will participate in discussions and contribute solutions to work-related challenges, all within an environment that values your growth and enthusiasm. This role will allow you to develop your skills in Service Desk Management, fostering a rewarding and engaging professional journey. We look forward to welcoming your unique perspective and dedication.

• Ensure production systems are available and operating according to defined service level agreements.
• Drive incident and outage resolution and maintain clear communication throughout the process.
• Facilitate the restoration of service to the production environment efficiently and effectively.
• Establish and maintain disaster recovery procedures to safeguard operational continuity.
• Maintain data retention practices in alignment with organizational policies.

HERE'S WHAT YOU WILL NEED

• Beginner proficiency in Service Desk Management.
• A minimum of 1 of experience in relevant related skills.
• Bachelor's Degree in relevant field of studies.

BONUS POINTS IF YOU HAVE

• Beginner proficiency in problem solving.
• Beginner proficiency in communication.
• Beginner proficiency in customer service.
• Beginner proficiency in critical thinking.
• Beginner proficiency in time management.

Equal Employment Opportunity Statement

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

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