ISSRRN0001650 - Infra Tech Support Practitioner Copy 03

Accenture PLC; Gurugram District; On-site; INR 500,000 - 700,000; Full time

Job summary

Accenture PLC in Gurugram invites you to join a dynamic support team focused on service desk excellence. You will help keep production systems available, resolve incidents quickly and communicate clearly throughout the process.

As you gain expertise in service desk management and voice support, you will contribute to disaster recovery planning and data retention alignment with corporate standards, ensuring reliable IT services for clients and internal teams.

Qualifications

• Intermediate proficiency in Service Desk Management
• Beginner proficiency in Service Desk Voice Support
• Bachelor's Degree in relevant field of studies

Responsibilities

• Ensure production systems are available and operating according to defined service level agreements.
• Drive incident and outage resolution and maintain clear communication throughout the process.
• Facilitate the restoration of service to the production environment efficiently and effectively.
• Establish and maintain disaster recovery procedures to safeguard operational continuity.
• Maintain data retention practices in alignment with organizational policies and standards.

Skills

Service Desk Management

Service Desk Voice Support

Education

Bachelor's Degree in relevant field of studies

Job description

The Work

Explore opportunities to build knowledge and support the group while engaging in problem solving discussions. This role will involve developing expertise in Service Desk Management, fostering a collaborative environment where continuous learning and contribution are valued. We warmly invite you to join us in this exciting journey of growth and shared success.Ensure production systems are available and operating according to defined service level agreements.Drive incident and outage resolution and maintain clear communication throughout the process.Facilitate the restoration of service to the production environment efficiently and effectively.Establish and maintain disaster recovery procedures to safeguard operational continuity.Maintain data retention practices in alignment with organizational policies and standards.

Here’s What You Will Need

• Intermediate proficiency in Service Desk Management
• Beginner proficiency in Service Desk Voice Support
• It is advantageous to have prior experience in relevant related skills
• Bachelor's Degree in relevant field of studies

Bonus Points If You Have

• Intermediate problem solving skills
• Beginner communication skills
• Intermediate customer service skills
• Beginner technical troubleshooting skills
• Intermediate time management skills

Equal Employment Opportunity Statement

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Please read Accenture’s Recruiting and Hiring Statement for more information on how we process your data during the Recruiting and Hiring process.