RRN00016062 - Infra Tech Support Practitioner Copy 03

Accenture PLC; Gurugram District; On-site; INR 350,000 - 520,000; Full time

Benefits offered by this job

Problem solving

Communication

Incident management

Customer service

Process improvement

Job summary

Accenture PLC in Gurugram invites applications for an entry-level role focused on Service Desk Management and continuous learning. You will participate in problem-solving discussions, build expertise in service reliability, and contribute to maintaining production systems according to SLAs.

The role emphasizes developing skills in incident management, disaster recovery, and data retention, with opportunities to grow within a collaborative team environment.

Qualifications

• Beginner proficiency in Service Desk Management.
• It is advantageous to have prior experience in relevant related skills.
• Bachelor's Degree in relevant field of studies.

Responsibilities

• Ensure production systems are available and operating according to defined service level agreements.
• Drive incident and outage resolution and maintain clear communication throughout the process.
• Restore the service to the production environment efficiently and effectively.
• Establish and maintain disaster recovery procedures to safeguard critical operations and data retention practices.

Skills

Service Desk Management

Education

Bachelor's degree

Job description

THE WORK:

Discover the opportunity to build knowledge and support the team while participating in problem solving discussions. This role will involve developing expertise in Service Desk Management, fostering a collaborative environment where continuous learning and contribution are valued. Join us in creating a positive impact and growing your skills in an encouraging setting. Ensure production systems are available and operating according to defined service level agreements. Drive incident and outage resolution and maintain clear communication throughout the process. Facilitate the restoration of service to the production environment efficiently and effectively. Establish and maintain disaster recovery procedures to safeguard critical operations. Implement and uphold data retention practices to ensure compliance and reliability.

HERE'S WHAT YOU WILL NEED:

Beginner proficiency in Service Desk Management. It is advantageous to have prior experience in relevant related skills. Bachelor's Degree in relevant field of studies.

BONUS POINTS IF YOU HAVE:

• Beginner proficiency in problem solving.
• Intermediate proficiency in communication skills.
• Beginner proficiency in incident management.
• Intermediate proficiency in customer service.
• Beginner proficiency in process improvement.

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

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