ISSRRN0001652 - Infra Tech Support Practitioner Copy 01

Accenture; Gurugram District; On-site; INR 400,000 - 600,000; Full time

Job summary

Accenture India is seeking a Service Desk Associate to support production environments, ensure SLAs are met, and participate in incident management.

You will collaborate across teams to resolve incidents, restore services, and contribute to disaster recovery and data retention practices in a fast-paced IT services setting.

This role emphasizes learning, growth, and delivering reliable IT support while maintaining strong customer service standards.

Qualifications

• Bachelor's degree in a relevant field.
• Intermediate proficiency in Service Desk Management.
• Beginner proficiency in Service Desk Voice Support.
• Prior experience in related skills is advantageous.

Responsibilities

• Ensure production systems are available and meet defined SLAs.
• Drive incident and outage resolution with clear communication.
• Facilitate restoration of services to the production environment.
• Establish disaster recovery procedures and data retention practices.

Skills

Service Desk Management

Service Desk Voice Support

Education

Bachelor's degree

Job description

Job Description

THE WORK: Explore opportunities to build knowledge and support the group while engaging in problem solving discussions. This role will involve developing expertise in Service Desk Management, fostering a collaborative environment where continuous learning and contribution are valued. We warmly invite you to join us in this exciting journey of growth and shared success.Ensure production systems are available and operating according to defined Service Level Agreements.Drive incident and outage resolution and maintain clear communication throughout the process.Facilitate the restoration of service to the production environment efficiently and effectively.Establish and maintain disaster recovery procedures to safeguard critical operations.Maintain data retention practices in alignment with organizational policies and standards.

What You Will Need

• Intermediate proficiency in Service Desk Management.
• Beginner proficiency in Service Desk Voice Support.
• It is advantageous to have prior experience in relevant related skills.
• Bachelors Degree in relevant field of studies.

Bonus Points If You Have

• Intermediate problem solving skills.
• Beginner communication skills.
• Intermediate customer service skills.
• Beginner technical troubleshooting skills.
• Intermediate time management skills.

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences.All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law.Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.