IoT Application Engineer

EazyIoT; Mumbai; On-site; INR 300,000 - 600,000; Full time

Benefits offered by this job

Competitive compensation package

IoT technology learning opportunities

Collaborative team environment

Flexible work culture

Growth and ownership of projects

Job summary

EazyIoT in Mumbai, India is hiring a Customer Success Executive to be the first point of contact for customers, helping them maximize value from our IoT platform and resolving issues quickly.

You will install, configure and troubleshoot devices, coordinate with engineering and quality teams, and build strong product knowledge through field experiences, site visits and clear SOP documentation.

Willingness to travel for on-site support and a proactive, customer-first attitude are essential.

Qualifications

• Understanding of electrical/electronic systems and connectivity concepts.
• Strong troubleshooting and problem-solving with a customer-first attitude.
• Clear written and verbal communication; ability to explain tech simply.
• Comfort coordinating with engineering, quality and manufacturing teams.

Responsibilities

• Support customers with installation, configuration and troubleshooting of EazyIoT devices and platforms.
• Diagnose issues related to power, connectivity, load control and sensors.
• Provide remote support via calls, emails and monitoring tools.
• Work closely with senior engineers to resolve field challenges.
• Assist with site visits for installation checks and troubleshooting, when required.
• Coordinate with electricians, contractors and project teams to ensure smooth execution.
• Learn how engineering solutions are executed on the ground and build strong product knowledge.
• Help maintain SOPs, installation guides and troubleshooting notes.
• Prepare basic reports, test records and commissioning checklists.
• Share customer feedback with Design, Quality and Manufacturing teams to drive continuous improvement.

Skills

Electrical knowledge

Troubleshooting

Communication skills

Cross-functional coordination

Willingness to travel

Documentation

Education

Diploma/Bachelor's in Electrical/Electronics

Tools

IoT devices

Remote support tools

Job description

EazyIoT is a unified platform for connected devices, powering intelligent monitoring and control of remote electrical assets for enterprises across India. We are looking for a result-oriented, passionate and like-minded Customer Success Executive who will be the first point of contact for our customers — helping them get the most out of our products, resolving issues quickly, and working closely with our engineering and quality teams to keep improving the experience.

• Support customers with installation, configuration and troubleshooting of EazyIoT devices and platforms.
• Diagnose issues related to power, connectivity, load control and sensors.
• Provide remote support via calls, emails and monitoring tools.
• Work closely with senior engineers to resolve field challenges.
• Assist with site visits for installation checks and troubleshooting, when required.
• Coordinate with electricians, contractors and project teams to ensure smooth execution.
• Learn how engineering solutions are executed on the ground and build strong product knowledge.
• Help maintain SOPs, installation guides and troubleshooting notes.
• Prepare basic reports, test records and commissioning checklists.
• Share customer feedback with the Design, Quality and Manufacturing teams to drive continuous improvement.

Requirements

• Good understanding of electrical/electronic systems and connectivity concepts; exposure to IoT devices is a plus.
• Strong troubleshooting and problem-solving skills with a genuine customer-first attitude.
• Clear communication skills — written and verbal — with the ability to explain technical issues simply.
• Comfortable coordinating with cross-functional teams such as engineering, quality and manufacturing.
• Willingness to travel for on-site installation and troubleshooting support when required.
• Detail-oriented approach to documentation, reporting and maintaining SOPs.
• Diploma/Bachelor's degree in Electrical, Electronics or a related discipline, or equivalent hands‑on experience.

What We Offer

• Competitive compensation package.
• Opportunity to learn cutting-edge IoT technologies.
• Collaborative team environment and supportive leadership.
• Flexible work culture and opportunities for skill development.
• Real ownership of projects with visible and measurable impact.