Intnl Email & chat support, Bangalore immediate joiners, 5 Days Work

White Horse Manpower Consultancy; Bengaluru; On-site; INR 180,000 - 300,000; Full time

Benefits offered by this job

Plus incentives and Bonuses

Job summary

White Horse Manpower Consultancy is seeking a proactive customer support executive in Bengaluru to handle international queries via email and chat. You will provide accurate, timely responses and resolve issues while upholding service quality, with strict adherence to SLAs and documentation practices.

The role requires excellent English, fast typing with good grammar, and the ability to manage multiple chats and emails efficiently, delivering strong customer service in a dynamic environment.

Qualifications

• Escalate complex issues to the appropriate team when required.
• Excellent English communication.
• Good typing speed with strong grammar.
• Ability to handle multiple chats/emails efficiently.
• Good customer service.

Responsibilities

• Handle international customer queries through email chat.
• Provide accurate, timely, professional responses.
• Resolve customer issues while maintaining high service quality.
• Follow process guidelines, SLAs, quality standards.
• Maintain proper documentation.

Skills

Excellent English

Typing speed

Multitasking

Customer service

Escalation to appropriate team

Job description

• Handle international customer queries through email chat
• Provide accurate, timely, professional responses
• Resolve customer issues while maintaining high service quality
• Follow process guidelines, SLAs, quality standards
• Maintain proper documentation

Required Candidate profile

• Escalate complex issues to the appropriate team when required
• Excellent English communication
• Good typing speed strong grammar
• Ability to handle multiple chats/emails efficiently
• Good customer-service

Perks and benefits

• Plus incentives and Bonuses