US Hiring International Customer Support Role @Bangalore

KVC CONSULTANTS LTD; Bengaluru; On-site; INR 310,000 - 650,000; Full time

Benefits offered by this job

5 Days Working

Night Shifts

Rotational Shifts & Offs

Job summary

KVC CONSULTANTS LTD in Bangalore is hiring for International Voice Process. Open to freshers and candidates with 1–5 years of experience, offering rotational shifts and a 5-day workweek. Strong communication skills are essential for both voice and blended support.

Roles involve handling customer interactions, processing service requests, and resolving queries across international markets, with salary details aligned to experience.

Qualifications

• International voice process experience is preferred or freshers are welcome.
• Excellent communication skills and professional telephone manner.

Responsibilities

• Handle all customer interactions via calls in a timely, professional manner.
• Process requests for new or additional services according to business rules.
• Build relationships with customers and stakeholders over phone and email.

Skills

Int'l Voice Support

Education

UG/Graduates eligible

Job description

Greetings from KVC CONSULTANTS LTD !!

Hiring for the Largest MNC at Bangalore Location for Customer Service International Profile.

Work Location: Bangalore

Skills: International Customer Support - Voice /Blended

ELIGIBLE - FRESHERS / EXP Both

Rotational Shifts & Offs

Experience: 1-5Years

Need Excellent communication skills.

Qualification: UG/Grads both can apply.

5 Days working / night shifts

Bangalore Location Hiring

Salary :-- For Freshers Upto Rs 3.10 to Rs 3.40 LPA

For Experienced:--Upto Rs 6.50 LPA

Perks & Benefits

Hiring for Int Voice Process (Bangalore)

Eligible - Graduates only

Salary- Upto Rs 5.75 Lpa [ 1 year of Int chat exp req]

Rs 7.00 LPA [ 2 years of Int Chat exp required]

5 Days working//Rotational shifts & Offs

Note- For experienced

(International Voice/BPO Experience required)

Job Description:

• Managing all customer interactions through calls in a timely and professional manner within an agreed service level.
• Complete customer requests for new/additional services according to business rules and processes, within defined service levels and accuracy targets, to get it right first time and avoid repeat calls/follow up/corrective actions and billing accuracy targets.
• Demonstrate ownership and accountability throughout all customer contact, representing client in the best possible light to the business customer base and acting as the customer champion.

• Understand and interpret customer contracts into day-to-day processes and utilize that knowledge in handling requests.
• Engage with key stakeholders over the phone, via e-mail or face to face when requested, building and developing relationships with these customers and partners.

• Flexibility to cross-train and support with other complexities in the wider business area.
• Assist with any other key tasks as requested.
• Ability to adapt to and thrive in a fast-paced, dynamic environment.
• Communicate clearly and professionally both verbally and in writing.

• Problem-solving skills, including questioning and diagnostic abilities.
• Demonstrate an ability to develop and maintain a network of contacts internally and externally.

• Understanding of customer contracts and delivery expectations.
• Effective listening skills and excellent attention to detail.
• Decision Making: Decisions are mainly based on policy, process and published business rules and pre-set investment levels, but agent is empowered to find the best solution for the customer and escape where this is not possible within defined rules or processes.

• Business Knowledge: Strong knowledge of business and consumer tariffs, products, services, devices, processes and business rules is required to achieve single call resolution and provide the best customer experience at all times.

KVC CONSULTANTS LTD