International Voice Process | Noida | WFO

Wsne Consulting; Dadri; On-site; INR 330,000 - 550,000; Full time

Benefits offered by this job

5-day working week

Career growth opportunities

Professional work environment

Learning and development programs

Employee engagement activities

Job summary

Wsne Consulting is seeking experienced Customer Service Executives for its US International Voice Process. The ideal candidate will have strong English communication, two years of international voice experience, and the ability to resolve issues while delivering excellent customer service.

Immediate joiners are preferred, with a 5-day work week and 100% office-based work from Noida. Join a professional work environment focused on growth and customer satisfaction.

Qualifications

• Minimum 2 years of experience in International Customer Service (Voice).
• Excellent spoken and written English (B2 or above).
• Willing to work from Noida office (on-site).
• Graduate qualification with relevant customer service experience.
• Ability to handle customer escalations professionally.

Responsibilities

• Handle inbound and outbound calls for US-based customers.
• Resolve queries, complaints, and service requests promptly.
• Provide accurate information on products, services, billing, and accounts.
• Maintain high customer satisfaction and quality standards.
• Meet CSAT, AHT, Quality, and productivity targets.
• Document interactions in CRM systems accurately.
• Follow company policies, guidelines, and SOPs.
• Collaborate with internal teams for timely resolutions.

Skills

International Voice

English Communication

CRM Tools

US Shifts

Escalation Handling

Problem Solving

Education

Any Graduate

Job description

Job Summary

We are looking for experienced Customer Service Executives for our US International Voice Process. The ideal candidate should possess excellent communication skills, prior experience in handling international customer service calls, and the ability to resolve customer concerns efficiently while delivering an exceptional customer experience.

Key Responsibilities

• Handle inbound and outbound customer calls for US-based customers.
• Resolve customer queries, complaints, and service requests in a timely and professional manner.
• Provide accurate information regarding products, services, billing, and account-related issues.
• Maintain high standards of customer satisfaction and quality.
• Meet individual and team performance metrics such as CSAT, AHT, Quality, and Productivity.
• Document customer interactions accurately in CRM systems.
• Follow company policies, compliance guidelines, and standard operating procedures.
• Collaborate with internal teams to ensure timely issue resolution.

Required Skills

• Minimum 2 years of experience in an International Voice Process (US Customer Service).
• Excellent verbal and written communication skills in English.
• Neutral accent with strong listening and interpersonal skills.
• Ability to handle customer escalations professionally.
• Basic computer proficiency and experience working on CRM tools.
• Comfortable working in US rotational shifts.
• Strong problem-solving and customer-handling abilities.

Eligibility Criteria

• Any Graduate.
• Minimum 2 years of relevant experience in International Customer Service (Voice).
• Excellent spoken English (Speech & Writing Level: B2 or above).
• Immediate Joiners preferred.
• Willing to work from the Noida office (100% Work From Office).

What We Offer

• Salary up to 5.5 LPA.
• 5-day working week.
• Fixed weekly offs (as per business requirements).
• Career growth opportunities.
• Professional work environment.
• Learning and development programs.
• Employee engagement activities.