International Voice Process | NOIDA/Gurugram

Expert Staffing Solutions New Delhi; Dadri, Gurugram District, Delhi; On-site; INR 300,000 - 600,000; Full time

Job summary

Expert Staffing Solutions New Delhi is seeking professionals for an International Voice Process role in Gurugram & Noida. The position involves handling inbound and outbound calls, resolving travel, finance, and telecom queries, and providing accurate information to international customers.

The role requires excellent English communication, 6 months to 8+ years experience (freshers with strong communication may be considered), and the ability to work in rotational shifts.

Qualifications

• Excellent verbal & written English communication skills.
• 6 months to 8+ years of experience in an International Voice Process (Freshers with excellent communication may also be considered).
• Strong customer service and problem-solving skills.

Responsibilities

• Handle inbound and outbound customer calls professionally.
• Resolve customer queries related to travel, finance, and telecommunications.
• Provide accurate information and effective solutions while ensuring customer satisfaction.
• Maintain excellent communication with international customers.
• Troubleshoot customer concerns and escalated complex issues when required.
• Meet quality, productivity, and customer satisfaction targets.
• Update customer information and maintain accurate records in CRM systems.
• Follow company policies, processes, and compliance guidelines.

Skills

Excellent verbal & written English

International Voice Process

Customer service

Rotational shifts

Listening & interpersonal skills

Typing skills

Job description

Locations

Gurugram & Noida

Work Schedule

• 5 Days Working
• Rotational Shifts
• Rotational Week Offs

Salary

3 LPA to 6 LPA (Based on experience and interview performance)

Job Responsibilities

• Handle inbound and outbound customer calls professionally.
• Resolve customer queries related to travel, finance, and telecommunications.
• Provide accurate information and effective solutions while ensuring customer satisfaction.
• Maintain excellent communication with international customers.
• Troubleshoot customer concerns and escalated complex issues when required.
• Meet quality, productivity, and customer satisfaction targets.
• Update customer information and maintain accurate records in CRM systems.
• Follow company policies, processes, and compliance guidelines.

Key Skills

• Excellent verbal and written English communication skills.
• Minimum 6 months to 8+ years of experience in an International Voice Process (Freshers with excellent communication may also be considered, if applicable).
• Strong customer service and problem-solving skills.
• Ability to work in rotational shifts.
• Good listening and interpersonal skills.
• Basic computer knowledge and typing skills.
• Ability to work in a fast-paced environment.
• Immediate joiners preferred.

Domains Hiring

• Travel
• Finance
• Telecommunications