Customer support / BPO / Banking / Fresher / Voice

JobShop; Bengaluru; On-site; INR 320,000 - 700,000; Full time

Benefits offered by this job

Night shift allowance

Performance incentives

Cab facility

Career growth opportunities

Job summary

JobShop in Bengaluru is hiring Customer Service Executives for an International Voice Process (UK/US). You will handle inbound calls, resolve queries, and deliver exceptional service while meeting performance metrics. Location: Manyata Tech Park / Bellandur / Whitefield (Work From Office).

Shift: UK/US Night/Evening. CTC: 3.2–7 LPA + Night allowance + Incentives. Freshers and experienced candidates welcome.

Qualifications

• Excellent communication skills in English.
• Freshers and experienced candidates can apply.
• Willingness to work night shifts (UK/US process).
• Basic computer knowledge and typing skills.
• Strong problem-solving and customer handling abilities.

Responsibilities

• Handle inbound customer calls in a professional manner.
• Resolve customer queries and provide accurate information.
• Update and maintain records in CRM systems.
• Ensure high customer satisfaction (CSAT).
• Meet KPIs like AHT, quality, and productivity.
• Escalate complex issues when needed.

Skills

International Voice Process

Customer Service

Inbound Calls

CRM

CSAT

AHT

Communication Skills

BPO

Night Shift

Tools

CRM systems

Job description

Job Overview

We are hiring Customer Service Executives for an International Voice Process (UK/US). The role involves handling inbound customer calls, resolving queries, and delivering excellent customer experience while meeting performance metrics.

Location: Manyata Tech Park / Bellandur / Whitefield (Work From Office)
Shift: UK / US Shift (Night / Evening)
CTC: 3.2 7 LPA + Night Allowance + Incentives

Roles & Responsibilities

• Handle inbound customer calls in a professional manner
• Resolve customer queries and provide accurate information
• Update and maintain records in CRM systems
• Ensure high customer satisfaction (CSAT)
• Meet key performance metrics like AHT, quality, and productivity
• Escalate complex issues to the concerned team when required

Eligibility Criteria

• Excellent communication skills in English
• Freshers and experienced candidates can apply
• Willingness to work in night shifts (UK/US process)
• Basic computer knowledge and typing skills
• Strong problem-solving and customer handling skills

Key Skills

International Voice Process, Customer Service, Inbound Calls, CRM, CSAT, AHT, Communication Skills, BPO, Night Shift

Perks & Benefits

• Night shift allowance
• Performance incentives
• Cab facility (as per company policy)
• Career growth opportunities